Serin Son Email & Phone Number

Joined Mohegan INSPIRE Entertainment Resort in 2023, as an Opening Member of Northeast Asia's Largest Integrated resort Project featuring wide-ranging amenities and content. Recruit Resort Operations (only excluding Gaming functions), covering from A to Z, including leadership at the Director level.

∙ Pre-opening & opening property – composed LSOP, compensation & benefits, employee handbook, employment regulations etc.∙ Mass recruitment for opening property from A to Z. (Updated recruitment dashboard, job posting, screening applicants' CVs, arranged interviews, reference checks, employment contracts, onboarding new joiners, offered welcoming letter, conducted orientation, etc.)∙ Audited employee attendance and allowances for payroll∙ Filed personnel data to comply with Marriott compliance policies and local laws and regulations∙ Facilitated employee events∙ Promoted university careers fair∙ Organized paperwork, including B2B contracts, financial reports, mass recruitment dashboard, head counting report etc.∙ Provided HR weekly report to the owner∙ Created daily packet (daily meeting guide) aligned with Marriott International brand standards∙ Managed tertiary education network for industry-academic cooperation∙ OHS – Outlined a report of the Korean Risk Assessment System (KRAS)∙ Translated training resources from English to Korean from Marriott International Headquarter

∙ Coordinated F&B Operations and Culinary team∙ Supported Food & Beverage Executive Assistant Manager (DOFB) and Executive Chef∙ Executed to yield profits worth of 20 million KWON in collaboration with Market Kurly Winter Festive Whole Cake promotion∙ Provided financial reports i.e. F&B promotion revenue report, breakfast analysis report, etc.∙ Facilitated F&B promotion in accordance with F&B marketing plan, maintained and updated F&B menu∙ Dealt with the contracts i.e. Collaboration with the EU, "Tasty Europe in Seoul”, Winter Festive collaboration with Market Kurly∙ Controlled F&B and culinary inventory∙ Conducted purchasing requests and daily market orders∙ Organized meetings and training sessions∙ Planned F&B events – conceptualize and drive them in accordance with the F&B marketing plan∙ Conducted marketing research i.e. Marketing trends and demand

*Voyage is Marriott International’s award-winning Global Leadership Development Program offering resources and support for future leaders of the company across Marriott’s hotel brands. It provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum which is a foundation for future leadership prepared for a Marriott entry-level management role right away.

Full-time. Rotated various departments throughout a year; equipped with job related skills and knowledge:∙ Housekeeping – cleaning guest rooms, public areas, laundries, and coordinating∙ Kids Club & Activities – looked after kids on their level and used to be a favorite of kids∙ Front Office – Guest Service Officer, Concierge, At Your Service Agent – served guests, handled cash and credit card, answered internal and external callings, conducted courtesy calling, guest recognition∙ Reservations – booked and answered enquiries from guests and travel agents∙ Spa – Product knowledge and service flow in accordance with guest expectations∙ Food &Beverages and Culinary – Server, Hostess, Bartender, Barista, F&B Administrator, and Cook∙ Human Resources – HR compliances, employee relations, OHS∙ Sales & Marketing – Property photoshoots process, wedding & events planning and process, wholesale contracts etc.∙ Finance – Accounts Receivable, Accounts Payable, Auditor

Master Of Commerce, Tourism And Hospitality Management

Ecornell Voyage Leadership Certificate

Cornell University & Marriott International

Postgraduate Diploma, Tourism And Hospitality Management, Distinction

Bachelor Of Commerce - Bcom, Hotel Management

Activities and Societies: Secretary of Tourism and Hospitality Student Association (TAHSA)