Serpil Koşak Email & Phone Number

Istanbul, Turkey

Istanbul, Istanbul, Turkey

İstanbul, Türkiye

Manages the GMM process & procedure for 16 affiliates in TMEA region. Manages Cvent Data Verification Process & Operations for ELMAC & JAPAC Regions.

Istanbul, Turkey

Manages the GMM process & procedure for 16 affiliates in TMEA region. Works with core business functions GSS, Finance, Medical Operations, Commercial, Corporate Audit, Compliance and IS to support and stabilise Amgen’s SMMP. Drives regular review with stakeholder to ensure that the agencies are delivering services based on their requirements. Owns the technology (Cvent) policy, and process implementation across the region. Provides training, support and guidance on process… Show more Manages the GMM process & procedure for 16 affiliates in TMEA region. Works with core business functions GSS, Finance, Medical Operations, Commercial, Corporate Audit, Compliance and IS to support and stabilise Amgen’s SMMP. Drives regular review with stakeholder to ensure that the agencies are delivering services based on their requirements. Owns the technology (Cvent) policy, and process implementation across the region. Provides training, support and guidance on process, procedure and technology tool (Cvent) to Amgen employees and logistics agencies. Participates in the process of vendor selection (e.g. Meeting Vendor RFP) and implementation process. Leads supplier relationship management, monitor performance management against SLAs and KPIs through QBRs. Ensures audit readiness by regularly following up quality control reporting. Tracks & monitors data quality recorded in meeting management system (Cvent) by performing post-event audit check for each event and follow up agencies and stakeholders to ensure all audit requirements are addressed and events are closed in a timely manner. Show less

Istanbul, Turkey

- Supervise agencies, provide support and guidance on processes, procedures and technology tool.- Support GMM Region Lead in day to day system operations (Lanyon/Cvent) for TMEA region.- Perform pre-event controls and follow up agencies and stakeholders to ensure that all required activites are performed in a timely manner. - Collaborate with meeting requestors and sponsors to ensure that the agencies are delivering services based on their requirements - Perform post-event audit… Show more - Supervise agencies, provide support and guidance on processes, procedures and technology tool.- Support GMM Region Lead in day to day system operations (Lanyon/Cvent) for TMEA region.- Perform pre-event controls and follow up agencies and stakeholders to ensure that all required activites are performed in a timely manner. - Collaborate with meeting requestors and sponsors to ensure that the agencies are delivering services based on their requirements - Perform post-event audit check for each event based on the current check list and follow up agencies and stakeholders to ensure all audit requirements are addressed and events are closed in a timely manner. - Provide invoicing approval to agencies once all post-event activities are performed.- Regularly monitor agency performance and report to management- Ensure data quality within the technology tool by regularly following up quality control reportings with agencies. Show less

İstanbul, Türkiye

Manages product promotional meetings. Responsible for HCP contracts (speaker agreements) and honoraria processes. Consults the Field Force, internal BU clients as well as the vendors on processes, SOPs and MoH rules & liabilities. Ensures events’ compliance processes and global policies are followed at the local market level. Tracks the payments and the invoice circulation, works closely with the account payable department concerning the payments, Oracle & SAP system and the FCPA categories… Show more Manages product promotional meetings. Responsible for HCP contracts (speaker agreements) and honoraria processes. Consults the Field Force, internal BU clients as well as the vendors on processes, SOPs and MoH rules & liabilities. Ensures events’ compliance processes and global policies are followed at the local market level. Tracks the payments and the invoice circulation, works closely with the account payable department concerning the payments, Oracle & SAP system and the FCPA categories. Organizes internal meetings (Cycle Meetings, Launches, Training Meetings,...etc). Show less

İstanbul, Türkiye

- Responding the information requests that reaches the call center, directing calls to the relevant department for operations such as billing, complaints, comments/suggestions and reservation request- On the TAV Passport loyalty card program, ensuring end-to-end solution of requests and complaints about the card delivery, contacting the suppliers, and providing information to members about results- Reaching e-invoicing and e-archiving invoices via Oracle ERP system and responding to… Show more - Responding the information requests that reaches the call center, directing calls to the relevant department for operations such as billing, complaints, comments/suggestions and reservation request- On the TAV Passport loyalty card program, ensuring end-to-end solution of requests and complaints about the card delivery, contacting the suppliers, and providing information to members about results- Reaching e-invoicing and e-archiving invoices via Oracle ERP system and responding to customer requests in this direction- Recording all notifications on Customer Relations system, resolving records under SLA time, and categorizing- Entering data of questionnaires provided from service points and phone calls Show less

İstanbul, Türkiye

Managing the Instagram account - Taking, editing and sharing photographs, - Creating content, - Organizing competitions and sweepstakes

İstanbul, Türkiye

- Assisting to preparation process of reporting and presentations,- Keeping of records and filing the bills of the marketing department- Creating the description texts for products

İstanbul, Türkiye

- Making phone survey to be done on a monthly basis, entering survey results into the system, finding solutions to customers' problems when necessary,- Entering the passenger notifications, which is in the questionnaires from the lounges at airports, into the system on a daily basis, reporting of the problems that customers experience to the relevant units- Making registration on/off process

İstanbul, Türkiye

- Assist to preparation process of reporting,- Listening to audio recordings of the survey and checking whether there is any error,- Checking out the online survey system

Bachelor'S Degree, International Trade And Business

Activities and Societies: Bahçeşehir University Economy and Finance (BAUEFK), Bahçeşehir University Search and Rescue (BUSAR) Fundamentals.

Associate'S Degree, Brand Communication

Bachelor'S Degree

Erasmus+ Programme

Associate Degree, Public Relations And Publicity

Engilish

Eşit Ağırlık (Türkçe - Matematik)

Activities and Societies: Fotoğrafçılık Kulübü