Senior Billing Analyst
Current• Addressing customer billing issues as they come• Creating and maintaining excel spreadsheets on relative customer account and billing information• Working with Oracle Right Now to address customer issue tickets and to process needed refunds or payments• Heading the fraud department by addressing and keeping track of suspicious purchases• Contacting customers in order to address specific billing issues• Working with banking companies such as Chase and American Express to address billing issues such as charge-backs and fraudulent account charges
Feb 2015 - Present
