Senior Billing Analyst
Current- Addressing customer billing issues as they come
- Creating and maintaining excel spreadsheets on relative customer account and billing information
- Working with Oracle Right Now to address customer issue tickets and to process needed refunds or payments
- Heading the fraud department by addressing and keeping track of suspicious purchases
- Contacting customers in order to address specific billing issues
- Working with banking companies such as Chase and American Express to address billing issues such as charge-backs and fraudulent account charges