Kumar G Email & Phone Number

Dallas–Fort Worth Metroplex, Texas, United States

• Lead development efforts for implementing/enhancing ITSM, CSM and ITAM (SAM and HAM) modules on ServiceNow platform.
• Liaise with business, stake holders, subject matter experts to gather business requirements, offer business solutions based on baseline/out of box and custom functionalities that could be built on the ServiceNow.
• Lead technical design sessions and develop proof of concept to showcase ServiceNow platform capabilities within a quick turnaround timeframe.
• Lead end-to-end delivery efforts from requirements gathering to post production support and offer continuous improvement/enhancements per business needs.
• Develop and deploy applications that offer flexibility to the business users while protecting the integrity of the custom ServiceNow applications.
• Provide estimates for development tasks and deliver solutions in a timely manner.

Dallas, Texas, United States

• Code, Configure and Maintain ServiceNow Software platform modules including ITSM (IT Service Management), ITOM (IT Operations Management) and ITBM (IT Business Management).
• Troubleshoot Software System Platform issues.
• Design and consume web services (SOAP, REST and JSON) to enable integration with other platforms and systems.
• Manage data intake for corporate wide ServiceNow instance.
• Build complex ServiceNow pages/forms from scratch along with advance customizations at the level of UI Macros/UI pages per business requirements.
• Use Bash and Python scripting languages for file handling and third party integrations.

Virginia, United States

• Integrate PeopleSoft human resources user data with ServiceNow to create/update user profiles and assign respective roles using REST application programming interfaces.
• Develop various flat file integrations with third parties using Export Sets and Mid Server.
• Encrypt flat files with PGP encryption and used Secure File Transfer Protocol/Secure Shell Scripting to transfer/receive files to third party systems.
• Develop scheduled jobs using JavaScript to export flat files from Mid Server for ETL jobs to consume the files and import into databases.
• Work on creating users, roles, groups and load the data in ServiceNow platform using import sets on daily, weekly, monthly and on request basis.
• Create homepages including basic reporting and dashboard presentation.