• Led the design and implementation of a responsive CMS and digital asset management solution for a federal entity media office on a custom portal based on PimCore as Business Analyst and Delivery Manager.• Led a 14-member scrum team of UX, development and QA members• Acted as a product manager in the design and implementation of the CMS and DAM solution working directly with the client managing and prioritizing the product backlog

Ensured timely and qualitative delivery of best practice solutions to the client using geographically and culturally diverse teams within given financial targets / budget (approx. 10M USD).Updated and proactively managed client teams & stakeholders across levels on progress, issues and risks.Led the client relationship, design & implementation AI & Dynamics Power Platform futuristic resource upskilling platform for a Tier-1 holding entity in the UAE. Team is comprised of 4 squads of 6-8… Show more Ensured timely and qualitative delivery of best practice solutions to the client using geographically and culturally diverse teams within given financial targets / budget (approx. 10M USD).Updated and proactively managed client teams & stakeholders across levels on progress, issues and risks.Led the client relationship, design & implementation AI & Dynamics Power Platform futuristic resource upskilling platform for a Tier-1 holding entity in the UAE. Team is comprised of 4 squads of 6-8 members.Spearheaded the end-to-end delivery of a Dynamics Power Platform based pricing engine that enables a leading life science client to price their opportunities comprising of 2 squads.Facilitated scrum ceremonies such as sprint planning, daily standups, backlog grooming, retros using a servant leadership style. Coordinated multiple BRP (Big Room Planning) sessions with the client teams to finalize the product roadmap.Assessed as-is and recommended to-be data landscape, governance, and strategy for several clients.Worked as a bid & pricing manager on multiple opportunities in collaboration with technical & solution teams across global delivery centers on technical and commercial proposals. Conducted assessments around data & analytics, digital transformation functional/application designs and ensured technology and business solutions were aligned to client's strategic needs & objectives. Show less

Spearheaded Operations BI and a self-service analytical solution comprising of an 8-member team that empowered business partners to yield a monetized saving over AED 18M /year by reduction in extra fuel consumption and a 5% in catering / meal wastage.Coordinated with the interface, dependent (within / outside AAT) teams, data owners to highlight, prioritize and resolve dependencies and issues.Facilitated key ceremonies using a servant leadership style within the scrum team such as PI… Show more Spearheaded Operations BI and a self-service analytical solution comprising of an 8-member team that empowered business partners to yield a monetized saving over AED 18M /year by reduction in extra fuel consumption and a 5% in catering / meal wastage.Coordinated with the interface, dependent (within / outside AAT) teams, data owners to highlight, prioritize and resolve dependencies and issues.Facilitated key ceremonies using a servant leadership style within the scrum team such as PI planning and Review, Sprint Planning, Daily Standups, backlog grooming and retros.Facilitated and provided product demos to business teams, stakeholders, and managementActed as driving member in the Agile Release Train to define the platform roadmap.Deployed a highly scalable, modularized end-to-end data platform for Flight, Crew, Catering, Ancillary revenue, etc. Worked to put in place the appropriate process, and tools (JIRA, Confluence) supporting the Agile framework and coaching /mentoring members of the team as needed to ensure sprint and PI goals / objectives are met.Implemented a dynamic meta data driven role-based access control framework that provided the right level of data access on the fly as well as dynamic masking of PII sensitive information. Established Agile Data Warehousing practices for migrating legacy BI application into cloud based (Azure) Snowflake in smaller and continuous increments for improved Business Agility. Show less

Implemented Emirates Data Hub- Customer Genome that helped business to identify 125+M customers for enhanced in-flight experience and platform to do end-to-end data analysis / quantitative research.Conducted business requirements analysis, interacting with stakeholders and transitioning to a solution that ingested data in real-time and batch modes from sources such as Reservation, Check-in, Loyalty, Flight, Salesforce, and partner/third party toolsCollaborated functional requirements… Show more Implemented Emirates Data Hub- Customer Genome that helped business to identify 125+M customers for enhanced in-flight experience and platform to do end-to-end data analysis / quantitative research.Conducted business requirements analysis, interacting with stakeholders and transitioning to a solution that ingested data in real-time and batch modes from sources such as Reservation, Check-in, Loyalty, Flight, Salesforce, and partner/third party toolsCollaborated functional requirements with business users and documented them as user stories in Jira /confluence and defined the definition of Done, Ready. Analyzed and identified true sources (20+ sources) for data ingestion. Performed extensive data analysis using SQL, Hive, Excel and designed the Data integration / pipeline, data model.Defined and modelled data cleansing algorithms that optimized, to accurately identify customer profile /score.Architected solution and coordinated implementation to ingest customer loyalty data on a real-time mode from batch mode that resulted in efficient customer segmentation.Formulated a process framework to mask PII data on demand, track unauthorized query / access of data. Show less

Evaluated internal and external solutions and implemented value-driven and cost-effective solutions in the areas of Task, Document, Record, Lease & Asset Management, Digitization capabilities across several functional areas such as Legal, Insurance, Treasury, Environment Affairs, Flight Operations, HR, and Facilities.Experienced in floating RFT / RFQ, techno-functional evaluation of vendor products, relationship management.Managed product /solution landscape for multiple platforms like… Show more Evaluated internal and external solutions and implemented value-driven and cost-effective solutions in the areas of Task, Document, Record, Lease & Asset Management, Digitization capabilities across several functional areas such as Legal, Insurance, Treasury, Environment Affairs, Flight Operations, HR, and Facilities.Experienced in floating RFT / RFQ, techno-functional evaluation of vendor products, relationship management.Managed product /solution landscape for multiple platforms like Office365, Kofax, and SharePoint.Engineered and productionized a group wide “Back-Office Intelligent Imaging” facility used by 05 business units with bespoke solutions using Kofax that generated a cost-saving AED 2M/year and enabled effective retrieval.Automated the pax tickets refund process that enabled automatic review & approval of refund transactions. This enabled faster turnaround time for the refund request and payments.Spearheaded the implementation of the aircraft lease and financing system that enabled appropriate reviews and approvals are obtained timely for effective management of lease, assets, and financial structures. This solution is driven based on workflow management as every lease transaction worked on maker /checker principles.Implemented a Task & Document management solution for multiple business teams.Analyzed, formalized approach merger of 26+ dnata international entities into the group corporate O365 platform. Show less

Led the Process Improvement group and drove analysis and implementation of tools like JIRA, Confluence, HPSM that empowered efficient BPM with focus on continual improvement and reduced time to market Authored processes, process maps, RACI, KPI’s as per ITIL, ISO and CMMi in collaboration with process owners. Configured & implemented multiple workflows in HPSM that optimized various processes and reduced cycle time.Administered and ensured that Emirates Group – IT was assessed at… Show more Led the Process Improvement group and drove analysis and implementation of tools like JIRA, Confluence, HPSM that empowered efficient BPM with focus on continual improvement and reduced time to market Authored processes, process maps, RACI, KPI’s as per ITIL, ISO and CMMi in collaboration with process owners. Configured & implemented multiple workflows in HPSM that optimized various processes and reduced cycle time.Administered and ensured that Emirates Group – IT was assessed at CMMi Level 3. Show less

Spearheaded roll-out of data analysis (metrics) program for an account group that enables senior management to make informed decisions based on earned value and quality using statistical analysis tools.Authored and implemented Account & Delivery Management framework based on “follow the sun approach” , that enabled effective deliveries and reduced time to market for a major data warehousing reporting client.

Authored business processes to manage application support including new customer on-boarding as per ITIL.Defined & Implemented an analysis framework to monitor, report, continuously Improve service management.

Facilitated process improvements using 6-sigma. Process champion for projects related to the banking domain.Acted as an auditor, performed delivery audits in collaboration with the onsite customers (banks) that enabled highlight, report and track delivery and compliance risks.

Implemented and ensured business process for effective delivery by projects teams in utility domain.Attained the organization business process are certified as per ISO 9000:2000 standards.

Defined and implemented business processes that enabled effective project deliveries.