Steve Smith, Pmp, Csm Email & Phone Number

Dallas, Texas, United States

Program Manager in the Deposits and Wealth (Merril Lynch) Line of Business

Dallas, Texas, United States

1. Managed the implementation of new clients and incorporating additional products for existing clients. Managed the project portfolio and communication to the C-level. 2. Managed the implementation of the largest client generating incremental revenue and processing $30mm in payments per month3. Managed new product development projects working with IT and.

• Leading the development of a new product offering to generate incremental loan volume, and offer a one-stop vehicle shopping and loan pre-qualification experience.
• Leading the business sponsor and stakeholders through the development project life cycle of a new product, while ensuring the product is compliant with lending regulations and legal considerations.
• Representing the sponsor leadership and collaborating with the technology teams for product definition, budgeting, and resource management

Irving, TX

• Led multiple IT Agile scrum teams for the Compliance and Commission pay-out systems to ensure teams remained on schedule and deliver fully functioning software, while maintaining program oversight
• Functioned as Scrum Master adhering to Agile values, principles and practices such as backlog grooming, sprint planning, daily scrum leadership, sprint review and retrospective meeting leadership
• Partner with the business and technology to facilitate key business strategic decisions
• Establish deployment release schedule and content
• Functioned as Project Manager from inception through closure performing tasks to establish project objectives, over-see project plans and requirements, deployment and release management
• Maintained communication regarding the progress of projects and the overall program

Plano, TX

• Plan the release windows and cycles across the Wealth and Investments portfolio. Manage risks and resolves issues that affect release scope, schedule, quality, and production deployment. Major responsibilities are:
• Measure and monitor progress to ensure application releases are delivered on time
• Manage product deployment and implementation plans.
• Work with release engineers to understand impacts of implementations
• Maintains the release schedule for all core services and ensure alignment across key partners

• Manage an international anti-money laundering Know Your Customer (KYC) integration program. Major accomplishments were:
• Joined program in testing phase. Established and manage cross-function integrated project plan to implementation.
• Manage day-to-day schedules, deliverables, and change requests across diverse teams
• Ensure effective communication, managed scope, maintained status, risks, issues and their resolutions

dallas/fort Worth Area

• Led the implementation program and maintained the technical relationship of a major payment card network onto the Softcard app
• Ensured client’s complex integration of over 145 card products was accurate and timely to meet Softcard’s national product launch
• Led the development of the strategic roadmap and execution of multiple strategic projects. Developed and executed project plans in a dynamic environment. Managed cross project dependencies and issues
• Managed the production performance and subsequent project enhancements to ensure highest customer satisfaction
• Coordinated with off-shore production support teams for incident resolutions and off-shore test teams for off-hour testing
• Used Six Sigma, led process improvement project to enhance incident ticket process

Dallas/Fort Worth Area

• Manage projects in the debit and credit card area. Major accomplishments are:
• Inherited troubled credit card fraud prevention project and delivered it per the committed release date
• Ensured project deliverables were compliant with standards
• Ensured effective communication and management of project scope, daily schedules, status, risks, issues and their resolutions

• S3 provides Information Technology consulting and staff augmentation, vendor management programs, customized project solutions, off/on shore services and executive search services. Managed a $13 million portfolio of.
• Collaborated with all stakeholders to identify program requirements, developed and executed the strategic roadmap for the project plans/schedules, and coordinated releases
• Led 21 different release deployments and managed multiple IT project leadership teams
• Led the adoption of new policies and procedures, including PMO and SDLC methodology
• Ensured cross project issues and dependencies were managed and resolved in a timely manner.
• Accountable for budget development and on-going management of actual expenses

Managed the daily operations of an IT department, which included Profit & Loss (P&L) management, project scheduling, provide price quotes and estimates, coaching people, risk mitigation, issue resolution, and directing project development and production processing managers.

Application Service Delivery and Project Manager accountable for the success of applications, people, and project management, with emphasis on strategic and major projects working across functional technical and business teams for the posting and billing of customer transactions, Promotional Pricing, Non-sufficient Funds, and other core credit card.

Senior systems development manager responsible for the success of strategic and major projects assigned to the cardholder billing area, which includes the posting and billing of transactions, pricing, non-sufficient funds, and other company critical credit card applications. Accountable for software quality, $12mm project budgets, establishing and meeting.

Independent Project Manager in a system development and management capacity for a credit card processor

Managed applications for company critical credit card processing related to stand-in transaction authorizations, reduce issuer risks, clearing and settlement, POS Electronic Draft Capture, and accounting. Responsibilities included project success, people relations, performance appraisals, salary and budget administration, and heavy interface with all.

Bachelor Business Management

Bach, Busines Management