Setal Parmar Email & Phone Number

Mumbai, Maharashtra, India

As a seasoned Director of Information Technology Infrastructure, I bring over 18 years of experience in designing, implementing, and managing robust IT systems and processes. My expertise spans strategic planning, implementation, and team leadership. I am committed to leveraging technology to drive operational excellence and support business growth. Proven track record in optimizing infrastructure for scalability, reliability, and performance, ensuring seamless technology operations in dynamic environments.

Global

Mumbai, Maharashtra, India

ITIL Expert Certified.Profile: Leading Global User experience and Service now implementation.Architecture, Design and Implementation of Service Now.looking into multiple ITSM/Service Now projects across business units for providing solutions across Service Now implementation Projects.SNOW end to end integration implementation• Sound knowledge in CMDB and IT operation management.• Proven ability to design complex ServiceNow ITSM, ITOM and other module solutions.• Hands on experience in various Service now modules such as Incident Management, Problem Management, Change Management, Service catalogue, Service Portal, Release Management, Knowledge Management, Configuration Management, and Reporting.• Working on an project based on Agile(SCRUM) project development methodologies and ITIL best practices with high customer visibility.Value to Organization: • Keen in providing optimized solutions for the problems and willing to work on new and challenging assignment• Capex and Opex Budget planning and tracking to ensure budget spend as planned in the roadmap for Majesco.• Established a 24X7 support Model for global support for Majesco and its subsidiaries.• Strengthening Security on end points by MFA, Bit locker and Crowd strike projects• To increase productivity, EOL hardware refresh with new end point• Enabling WFH during COVID-19 pandemic for more than 2500 employees within a week by 24X7 remote helpdesk and ensuring equipment for a smooth transition and no loss in productivity.• New Pune office with 500+ capacity with DC, migrated within 36 hours without any disruption of services.• Mahape Datacentre Migrated in 48 hours without any disruption of services to Business, comprising 700VMs and 11 telecom links• Ensured Software license compliance by conducting license gap assessment and taking corrective actions.• Proactive monitoring of IT infrastructure for availability and capacity planning.

Mumbai

 Setup ITIL Process and Designing, developing and implementing Service management policies for the organization  Define policy for procedures and governance model across process during early life support and live operations. Service Operations and Transition Management Process adherence. Participate operations and management calls  Implement performance Indicators for measuring the performance as per the business goals. Ownership and end to end management issues within target SLA. Involved in Security, compliance and risk management while delivering services to business units. Developing the Knowledge transfer timelines and tracking documents during the transition to service operations. People management – HR activities for the team members including attendance, appraisals and future KPIs per member Design and implementation of ITIL Process under Bridge concept and assist setup new customers in Bridge concept way of working (Bridge – Atos special with dedicated teams per customer across multiple technologies – ONE STOP SHOP) Suggesting new changes to the ongoing projects and implementing them in consultation with the project managers  Regularly conducting feedback meetings with employees and resolving queries  Communicating with onsite clients and discussing Service management policies applied to ongoing projects  Studying the current business trends and implementing changes in the business policies and strategies  Preparing weekly, monthly Service Management reports, analyzing the same and look out for process improvements Proactive trend analysis and monitoring in Proactive Problem Management Undertake capacity-controlling activities by comparing the planned output with actual output. Correct imbalances, if any. Forecast the uncertainties, deficiencies and threats to prepare reservations plans to meet demands without interruptions or delays Continual improvement of Incident and Problem Management

Masters In Information Management, Information Technology, First Class

Bachelor'S Degree, Computer Engineering

Bachelor'S Degree, Computer Engineering

Bachelor'S Degree, Computer Engineering, First Class

Bachelor'S Degree, Computer Engineering

Bachelor'S Degree, Computer Engineering

Bachelor Of Engineering - Be, Computer Engineering