Shannon P. Email & Phone Number

Morristown, NJ, US

• In this role I serve as the primary customer and stakeholder-facing resource. I maximize my strong verbal and written communication skills. I have exceptional organizational skills and excellent presentations skills..
• Oversaw revenue management from $1M to $12M, Tier1, Tier2 and Tier3 insurance customers.
• Collaborate with legal and finance for SOW execution, change requests and MSAs
• A partner to Client Partners for relationship management, SI partners (e.g., EY, Deloitte) for resources management, and Customer Support Management (TAM) for post go live transition / customer care.
• Oversee the change request process in the Services COE for the Support Organization.
• Lead and drive successful SAFe5 agile teams in cloud computing SaaS solutions.

Austin, Texas, US

• During my tenure, as the Outpost portfolio manager, I managed staff augmentation requests. I effectively oversaw the work intake process and out flow. I collaborated with the vendor managers and SI Partners (e.g. E&Y.
• Established the Portfolio Manager (PPM) role at the ground level.
• Wrote the position description for additional Portfolio Managers and created a RACI.
• Developed an induction program that included onboarding, tasks, training, requirements.
• Coordinated meet-and-greets across GMs/BUs, as well as, developed the onboarding buddy system.
• Portfolio revenue grew to $24M; Included internal platform, corporate platform and revenue platform.

New York, NY, US

• During this role, I oversaw ETL data integration work across multiple teams (product catalogue, eCom, profile setup, and loyalty rewards). I coordinated design sessions and managed creation of context diagram for UI.
• Managed initial PLC for the planning, design, and initial development of Athleta community amounting to $2.8M in annual revenue. 90-day POC delivered in 64 days. Product served as an interactive platform to transform.
• ROI, included the ability to empower women and girls by creating these communities and options for event management that aligned with the Athleta brand.

Alpharetta, GA, US

• In this role, I oversaw SAP Azure cloud "lift and shift" carve-out effort using G-Suits across multiple work streams and managed vendors SolutionsXchange/KGS and Datamatics. Also, I established PMO processes.
• Signed Datamatics OCR SOW for Sigura data handling and API integration with SAP Documentum, supported by HCL maintenance provider ($700K).
• Led data mapping sessions with architects, vendors, and Sigura engineers, addressing risks, issues, and compressed timelines.
• Assisted IT department manager in establishing PMO using developed PM Tool Kit from previous experience.
• Managed vendor contract and facilitated setup and execution of VM server environment and data migration tools for $7M Salesforce Docs.
• Result driven, delivering the solution one month ahead of schedule.

Atlanta, GA, US

• During this role, I supervised security and compliance with Amazon and GCP projects for the Data Fabrics Alliance group. Responsible for managing IT asset management and EOSL. Liaising with product owners, scrum team.
• Alliance Patch Champion, trained and evaluated to closure Rapid7 Scan requirements, vulnerability remediation, and reporting KPI status metrics.
• Partnered with product management on requirement gathering sessions, scope freeze and stakeholder sign-off to ensure governance and project compliance.
• Tools: G Suite and Confluence, ServiceNow/Asset Management, Configuration Management, and Workday.

New York, NY, US

• Here, I was an escalation point. I coordinated and communicated deploy notifications to stakeholders and Macy's stores, overseeing control room operations, performance monitoring, compliance and defect management. I.
• Developed comprehensive Project Manager Tool Kit specifically designed for the EPG group's integration into Macy's SDLC/PDLC processes. Aided project managers to ensure compliance with Sarbanes-Oxley regulations.
• Served as a liaison to external auditors such as KPMG, E&Y and Corporate auditors. Assist them with auditing projects against Macy's standards processes and best practices. Lead compliance efforts with teams on items.
• Supervised 5 program managers and 35 project managers and handled financials/budgets, resource plans, and allocating both on-shore and off-shore in India and Chile.
• Collaborated with Education & Info Services (EIS) to create e-learning training materials for the PM discipline.

Costa Mesa, CA, US

A solution manager (solution architect and account management) responsibilities for customer accounts in Puerto Rico, Canada, and N. America. Managed the planning, execution and implementation of their New Business Strategy Manager and Behavioral Scoring credit management products.

Cincinnati, OH, US

Atlanta Casualty P&C Insurance Co, a member of American Premier and the Great American Insurance Group. I was a technical Application Systems Engineer. I was responsible for designing, developing, and implementing three critical business systems. The Agency Records system, Claims system called the Automated Claims Transaction System (ACTS) and the Claims.

I was a software engineer responsible for design, development and testing validation in Banking and Cash Management applications.

I was a software engineer. I worked with the product management owner and developers. Brougher provided business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. Brougher was sold to Marsh & McLennan Agency in 2012.

Bingham Farms, MI, US

I was an application development manager of a team of 9. Resources included engineering, developers, and testers. My team was responsible for work intake, prioritizing, design, development, quality assurance, deployment, and post-deploy support.

B.B.A Business Management, Computer/Information Technology Administration And Management

Education record

A.A.S. Computer Science And Programming – Gpa (3.475) 1982–1984, Information Technology