Seth B. Email & Phone Number

Texas, United States

Texas, United States

Remote

Monitor, detect, and prevent fraudulent behavior on the Favor platform - this includes fraud from the Runners (delivery drivers) as well as on the customer side of the business. Use Sift to make decisions on activities that need action taken; whether approving an order or denying it, based on information provided on customer's history and activity..

Texas, United States

Assist customers in checking the status, tracking, and cancellation of their Favor orders.Work with Favor Runners to resolve any issues that arise during the duration of running a Favor, such as payment issues, delivery information verification, account access, etc.Ensure that account security issues with Runners and/or customers are escalated to the.

Remote

Perform driver screening, onboarding, compliance monitoring, and deactivations if necessary.Execute monthly, and quarterly, TNC (Transportation Network Company) reports for all airports served, and also select counties and cities where required, as well as company insurance reports.Led driver transition from independent contractor status to full time.

Remote

Ensure that drivers adhere to scheduled pickups and drop offs of riders to and from their destinations.Provide riders with excellent assistance if any issues are encountered with rides, as well as assist drivers with any issues.Track flights for domestic and international customers using the ride platform in order to re-schedule or cancel rides if flights.

Remote

Assisted customers with placing orders, tracking orders and order issues.Utilized ZenDesk and LiveChat to interact with customers and submit tickets for order tracking.Communicated with team through Slack.Google Drive used for database of returns information.

Austin, Texas

Assisted merchants with setting up and using BigCommerce’s SaaS platform for their online businesses. Investigated issues with the software for the merchants and provided support to ensure full functionality of online stores. Ensured the store was set for optimal performance and ready to be as profitable as possible. Salesforce used daily as a means to.

Austin, TX

Managed and participated in the sale of high-quality sleep systems using methods set forth by Mattress Firm.Ensured great guest experiences by utilizing excellent customer service and excellent product knowledge skills.

Dallas, Texas

Collaborated with the Underwriting department in the writing of insurance policies for small business and workers comp.Checked policies for accuracy and added essential information for policy holders. Provided excellent customer service by ensuring policies are complete, accurate, and completed in an efficient manner.

Frisco, TX

Designed and edited customer projects to their specifications with proficiency and accuracy with the use of Adobe products and services.Managed the flow of customers’ jobs from the input to the output of the order. Multitasked under pressure to meet deadlines accordingly. Used strong customer service background to interface with, and assist, customers.

Dallas/Fort Worth Area

Installed and monitored basic networks in customers’ homes or businesses.Performed trouble shooting on customers’ network with the use of AT&T and industry proprietary software and tools. Constructed and installed CAT5 wiring for in-home and business networks.

Paris, TX

Shipped and received products to and from vendors through FedEx and UPS as well as reconciled issues with orders.Updated inventory on a regular basis to keep stock accurate.

Temple, TX

Checked drivers into warehouse and returned their remaining inventory back into stock or disposed of it if necessary.Used Excel and AS400 to enter invoices and non-return invoices into system.

Dallas/Fort Worth Area

Designed and edited customer projects to their specifications with proficiency and accuracy with the use of Adobe products and services.Managed the flow of customers’ jobs from the input to the output of the order. Multitasked under pressure to meet deadlines accordingly. Used strong customer service background to interface with, and assist, customers.