Seth Baldwin Email & Phone Number

Colorado, United States

-Handle inbound member calls in a dynamic contact center, employing effective communication and critical thinking to identify needs and deliver tailored solutions, including banking products.-Navigate multiple systems proficiently, ensuring seamless member interactions across diverse channels whilemaintaining engagement.-Offer exceptional member service by demonstrating empathy, active listening, and professionalism, while also advising on and educating about available USAA digital tools to enhance user experience.

-Collaborated closely with the Branch Manager to support daily operations, achieve branch targets, and maintain high levels of customer satisfaction.-Supervised and trained branch staff, fostering a positive work environment, promoting teamwork, and ensuring consistent adherence to policies and procedures.-Provided exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring prompt and accurate processing of transactions.-Actively promoted bank products and services, identified cross-selling opportunities, and achieved sales targets to drive revenue growth.

Denver, Colorado, United States

-Provided personalized support and mentorship to individuals with disabilities, focusing on their unique needs, goals, and abilities.-Assisted individuals in developing essential life skills, such as communication, social interaction, self-care, problem-solving, and decision-making.-Collaborated with mentees to establish short-term and long-term goals, creating individualized plans to achieve them and tracking progress regularly.

Aurora,Co

-Facilitated the delivery of exceptional training and leadership to teams, resulting in enhanced performance levels and the attainment of performance targets. -Conducted regular evaluations of employee skills and knowledge, providing tailored training and mentoring to individuals requiring skill development. -Played a pivotal role in spearheading innovative approaches during the COVID pandemic to ensure optimal guest service. -Designed and implemented a comprehensive training program for the store, continually refining and optimizing its effectiveness throughout my tenure.

Denver, Colorado, United States

-Organizing and supervising kitchen operations, including staff scheduling, inventory control, equipment maintenance, and food safety compliance.-Overseeing the preparation and cooking of dishes, ensuring high-quality standards, proper portioning, and adherence to recipes and presentation guidelines.-Managing food costs and optimizing ingredient utilization to maximize profitability without compromising quality, implementing portion control measures, and minimizing waste.

Gunnison, Co

• Ensured adherence to good cash handling policies including change making, monitoring cashier procedures and drawer count outs. Occasionally processed deposits• Stayed abreast to products and industry trends. Maintained a good working knowledge of current products in all departments.• Provided in-store sales generation and/or analysis of sales figures• Filed and processed all necessary paperwork and filing as needed• Worked with store and department managers to maintain and develop displays• Provided outstanding customer service while implementing unused company policies• Took the role as acting GM for the busiest part of the year after one month of training

Provide leadership and support to the restaurant team, ensuring adherence to company policies and standards.Ensure the restaurant operates efficiently and meets or exceeds all operational and service standards.Assist in training new team members on job responsibilities, product knowledge, and customer service.Provide ongoing coaching and feedback to team members to enhance their performance.Handle administrative tasks such as scheduling, payroll processing, and employee timekeeping.

Aurora, Co

• Provide an excellent dining experience while mainting several customers or employees• Upholding all company values at all times to ensure great service

Lakewood, Co

• Sold alcoholic beverages and cigarettes to customers with a strict ID policy• 14 hour shifts

St. Peters, Mo

• Managed a crew to provide the highest quality dairy products to all of our customers• Served ice cream, shakes, blizzards, smoothies, sundaes, etc• Maintained stock and provided outstanding service

Boulder, Co

• In charge of 5-10 people to provide exceptional service for all of our customers• Maintained cleanliness, inspired greatness from my crew, and upheld quality every shift

Fort Collins, Colorado Area

• Use of wetlab and all chemicals involved• Frequent maintenance work on photo lab equiptment• Stocking all food merchandise with knowledge of products storewide• Provided excellent customer service for all photo needs including passport photos

Aurora, Co

• Customer service for the elderly• Customer interaction and engagement• Handling high security health information• Filing and documentation of information• Initiation of medical exception for necessary prescription drugs • Distribution of Medicare Part D information

Greenwood Village, Co

• Took care of the business hours of the shop (Open to Close)• Preparing the product for the customers• Responsible for customer satisfaction• Handling the finances of the business• Responsible for the cleanliness of the business area• Managed 10 employees for the business

Aurora, Co

• In charge of company liaison• Person to person interaction for pooling contributions as mentioned above

Aurora, Co

• Inventory Control• Front Desk• Customer Service• Management of finances of the store• All miscellaneous tasks needed to be done to continue business operations