Seth Bursell Email & Phone Number

Irving, Texas, United States

Dallas, Texas, United States

United States

Plano, Texas, United States

• Found and own a small-to-medium business IT consulting company, leveraging expertise in a breadth of technical services and products to serve clientele across industries, including: law, real estate, healthcare/medicine, IT, and others. • Liaise closely with clients to identify their business needs, gather requirements, and develop tailored solutions to meet their goals. • Architect small and medium networks suited to client domains, providing ongoing management and maintenance as necessary; support Mac and Windows applications. • Build new domain controllers and fileservers, working with 2010 and 2013 exchange; coordinate closely with multiple vendors on projects for domain upgrades, medical pms's, and EMR software; work with O365 and Microsoft Skype Business (Formerly Lync). • Pilot processes for running onsite and remote calls when necessary, delivering 24/7 support for any and all calls to ensure total client satisfaction with professionalism and efficiency. • Employ superb project management skills, guiding all projects within timeline, budget, and scope. • Optimize configuration for client billing, streamlining financial processes and accounting to increase accuracy and efficiency. • Cooperate with hosted solutions providers to deliver the best solutions and products possible to clients.

Plano, Texas, United States

• Collaborate with a team of 10 to develop and implement data protection solutions to enhance enterprise-wide performance and capabilities. • Spearhead operations for fielding, prioritizing, and resolving complex issues for the portfolio of products, taking calls and inquiries from users to identify the issue, develop a solution, and enhance overall functionality and usability. • Serve as a “Fireman” for customers’ complex issues, supporting overall group to execute best practices in ATSE and acclimate to working in a fast-paced and high-pressure environment. • Troubleshoot and test technical products in order to verify compliance with quality standards, resolve bugs, and isolate opportunities for improvement. • Govern training, coaching, and mentoring of new employees, educating on best practices, policies, and procedures while developing a leadership pipeline for the company. • Conduct ongoing performance and systems analysis in order to identify opportunities for improvement within group operations, streamlining workflows to enhance productivity and efficiency. • Lead the team in creating, recommending, and integrating new improvements to company processes and policies, partnering with senior leadership to align objectives and drive business development. • Establish strong partnerships with both internal and external stakeholders in order to set expectations, promote technical and non-technical collaboration, and guide thoughtful product development. • Master suite of products from both a technical and user perspective, deeply understanding how best to improve overall performance. • Awarded the CASE KILLER Champions Belt.

Plano, Texas, United States

• Responsible for new user account creation, PACS access, helpdesk, Microsoft Exchange administration, daily spam audits, NOC site audits, Dell/NetApp SAN/NAS devices management, domain Group Policies, A.D. maintenance, VLAN management, and DHCP management. • Planned and implemented systems infrastructure, including building and deploying new systems. • Reported directly to the Chief Development Officer, communicating with consistency to align objectives and ensure technical solutions met business objectives. • Pioneered the implementation of Mobile Device Management for Droid and IOS devices with exchange using MobileIron, and phased out BES use by switching to Droid and IOS only devices.• Wrote the company encryption and mobile device policy, institutionalizing best practices for posterity. • Executed complete Microsoft Exchange consolidation and migration from 2003 to 2010, and upgraded or removed all legacy extensions; upgraded domain from Windows Server 2003 to 2008 R2.• Championed full migration from Barracuda Spam Filter to ESET Mail security, yielding monthly savings of $1,200 by managing spam filtering in-house.• Ensured improved coverage across the domain just 1 month into employment by consolidating anti-virus solutions from both Norton and McAfee to NOD32 Business edition. • Evaluated and resolved major spam attack incident (LG Stock) in 1 day by utilizing both tenacity and resourcefulness.• Transformed a predominantly p4 network by completing the build of over 330 machines.

United States

first IT job

Technical Theatre/Theatre Design And Technology

Activities and Societies: Alpha Psi Omega Theatre Club

Diploma, Technical Theater Design