Seth Carr Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Kissimmee, Florida, United States

Business Analytics:Gathered requirements from stakeholders, customers, and teams for ServiceNow platform upgrades and updates.Project Leadership:Co-created an incident routing solution, led self-service projects on ServiceNow, performed user acceptance testing, and customized modules.Reporting and Analytics:Created reports, dashboards, and developed Performance Analytics for KPIs.Collaboration and Communication:Worked with Agile teams and system… Show more Business Analytics:Gathered requirements from stakeholders, customers, and teams for ServiceNow platform upgrades and updates.Project Leadership:Co-created an incident routing solution, led self-service projects on ServiceNow, performed user acceptance testing, and customized modules.Reporting and Analytics:Created reports, dashboards, and developed Performance Analytics for KPIs.Collaboration and Communication:Worked with Agile teams and system architects, presented to stakeholders, collaborated with the ServiceNow team, and created project release communications.Collaborated with IT System Management, IT Operations, and Cybersecurity teams to resolve ServiceNow platform issues.Additional Contributions:Built and promoted update sets, revamped notifications to align with branding, and met with SCRUM team daily to prioritize projects.Adherence to Global Project Lifecycle (GPL) Standards:Collaborated with cross-functional, global teams to ensure GPL compliance, facilitated communication across time zones, and conducted meetings and training sessions.Knowledge Base Management:Developed IT knowledge bases, templates, and the Article Quality Index (AQI).Training and Standards:Led training sessions and authored guides for support teams.Technical Documentation:Converted technical data into clear documents, created user manuals, drafted policies and procedures, and designed diagrams and charts. Show less

2020 Ham Brown Rd. Kissimmee Fl 34746

Educational Engagement:Fostered strong relationships with students and parents to enhance learning experiences.Administered tests to assess student progress and maintained accurate records.Classroom Management:Organized materials and space to improve teaching efficiency.Developed engaging STEM curriculum, achieving 78% student growth.Performance and Recognition:Received the highest rating (“Highly Effective”) for 2 out of 3 years.Digital… Show more Educational Engagement:Fostered strong relationships with students and parents to enhance learning experiences.Administered tests to assess student progress and maintained accurate records.Classroom Management:Organized materials and space to improve teaching efficiency.Developed engaging STEM curriculum, achieving 78% student growth.Performance and Recognition:Received the highest rating (“Highly Effective”) for 2 out of 3 years.Digital Integration:Implemented a Learning Management System (LMS) to digitize the classroom. Show less

Work At Home

Continuous Improvement:Fostered a culture of continuous improvement, motivating employees to proactively solve problems.Developed process guides for analysts to streamline resolution processes.Performance Enhancement:Identified problem areas and recommended training to boost team performance.Achieved a 98% customer satisfaction rating.Training and Development:Trained new analysts on company procedures and customer service.