From studs to finish.Design, create, build, and install custom interior bathrooms and flooring, including tile and cabinets.

Directly managing front desk employees and guest satisfaction while following a budget with inventory control.

Manage sales and customer experience

Set up kitchen and plate food as needed.

I am a guest relations agent dealing with compensation and problem solving through room service, arrivals, departures, and all guest interactions through out the hotel and multi-line phone system.

TownePlace Suites by Marriott – Front Desk Guest Service Agent and Night Auditor Manager on duty during afternoons and night auditControl operations as well as maintenanceSell market items through a POS system as well as manage money behind front deskManage and account for linen inventoryControl and manage maintenance tasks for hotel

Assist staff in the dining area, answer multi-line telephone systemDirect visitors to the bar and dining room maximizing their experience Restock the bar as well as performing any other duties to improve service and efficiencyAssist with inventory control for the 95-seat restaurant with a capacity of up to 200

Enhanced the fine dining experience through guests needs and wants, server supportOperated the front desk with a multi-line call center and accommodated each guest’s requestsMaintained and inspected over 200 guest roomsOrganized and cleaned over 200 rooms worth of laundryHelped to develop sales strategies and manage a full revenue and group sales teamCorporate Sponsored TrainingPresentation Skills – IntermediateIntroduction to StrategyFinance for Business OverviewRevenue Management Simulations & Live execution

Improved customer experience during my shifts of a 3 person staffDirected visitors/patients to their destination, providing general information as needed

Greeted and seated customers throughout 200 seatsManaged a 5-15 table section as a serverAchieved excellent service as well as an efficient ticket time with up to 15 tablesFulfilled bar duties during shift changes

Kept bar outfitted to allow efficient service of customers Greeted and interacted with customers regularly to improve satisfaction with service Monitored alcohol consumption and behavior of customers to avoid confrontations Directed pre-shift meetings for the night with 5 to 7 employees