Seth Einbinder Email & Phone Number

New York City Metropolitan Area

- Lead customer facing architecture team accountable for the technical health of Medallia’s 1,000+ enterprise customers. - Established the Advanced Technical Services team to address the problem of complex technical projects leading to executive escalations. The team has delivered 80+ implementations with an cNPS of 75, generating 15+ enterprise customer references. Zero executive escalations since the team’s founding. - Created innovation team (Jan 2023) which launched customer churn… Show more - Lead customer facing architecture team accountable for the technical health of Medallia’s 1,000+ enterprise customers. - Established the Advanced Technical Services team to address the problem of complex technical projects leading to executive escalations. The team has delivered 80+ implementations with an cNPS of 75, generating 15+ enterprise customer references. Zero executive escalations since the team’s founding. - Created innovation team (Jan 2023) which launched customer churn and predictive account health solutions for 15+ customers with a cNPS of 100. - Partner with product and engineer leadership to set strategic priorities for product development roadmap. Show less

- Led implementation of Medallia’s SaaS partner strategy. Partnered with Salesforce, Adobe, ServiceNow, Microsoft, and Workday, to develop and deploy ISV connectors responsible for impacting $30M+ in FY21 software ACV (1,200% YOY growth). Recognized as 2020 partner of the year by Salesforce, Adobe, and ServiceNow. - Accountable for app success for 150+ clients- Senior level advisor for Healthcare and Automotive clients

Greater New York City Area

- Senior technical advisor for automotive, healthcare, and government practices representing $50M+ in revenue. - Led key technical conversations in sales cycles leading to $25M in new ACV. - Developed industry accelerator solutions for automotive and healthcare industries with a new customer attach rate of 80%. Reduced customer implementation cost by 80% to enable sales.- Developed ROI modules products which were adopted in all sales demos. ROI products were featured in the Medallia… Show more - Senior technical advisor for automotive, healthcare, and government practices representing $50M+ in revenue. - Led key technical conversations in sales cycles leading to $25M in new ACV. - Developed industry accelerator solutions for automotive and healthcare industries with a new customer attach rate of 80%. Reduced customer implementation cost by 80% to enable sales.- Developed ROI modules products which were adopted in all sales demos. ROI products were featured in the Medallia Experience conference keynote in 2018.- Created and led cross functional monthly bug hunt process for engineering, product, and professional services teams. Resulted in 50 additional bugs being caught per release including 15+ high severity issues.- Developed course curriculum and delivered Medallia product training to hundreds of new hires and partners. Show less

Palo Alto, California

- Led technical team for Medallia’s largest hospitality customer.- Serviced customers across automotive, hospitality, and financial services industries.

Palo Alto, Ca

Led large scale technical re-implementation on key account

Palo Alto, Ca

- Co-founder of Symblia.com, a university course management system active on five campuses with a userbase of 1,000 students.- Led product development, marketing, and partnership conversations with administrations at Washington University in St. Louis and Pratt Institute.

Handled market and competitive analysis, as well as some SMM responsibilities for the Gremln

Growth Analysis, Opened new accounts, handled foreign tax reclaims