Rob Fodor Email & Phone Number

Pleasanton, California, US

As the #1 Customer Experience platform, Medallia enables the world’s most iconic brands to capture billions of customer signals, apply best-in-class AI to make prioritized action recommendations, and empower teams to deliver bespoke experiences at the scale that delivers lasting loyalty and vocal advocates.

Pleasanton, California, US

Medallia Certified Customer Experience Professional

Austin, TX, US

One of multiple portfolio brands under ESW Capital, Ignite Technologies transforms enterprise software companies into a highly-optimized operational model, delivering value through efficiency.Contract role to integrate ResponseTek config suite and PS tools following company acquisition.- Successful integration of multiple enterprise SaaS acquisitions into.

Austin, Texas, US

(ResponseTek was acquired by ESW Capital Group, becoming part of the Ignite portfolio).As the once leader in Customer Experience Management software, ResponseTek revolutionized how global Fortune 1000 companies transform the voice of the customer into actionable business intelligence via an Enterprise SaaS platform.4th Promotion over a 12-year career.

Austin, Texas, US

Chosen to lead end-to-end Client Onboarding and Program Enhancements with a mandate to reduce PS effort and timeframes, through accountability of a global, cross-functional Professional Services team.- Developed an Agile methodology for client onboarding in order to meet rapid deployment timeframes requiring a flexible response to evolving client needs and.

Austin, Texas, US

Promoted to Director level role with global accountability for Technical Project Managers and Configuration Engineers, leveraging client-facing experience to redefine back-office implementation processes.- Re-engineered capacity and resource planning for implementations and change requests, enabling the concurrent deployment of 20+ medium to large scale.

Austin, Texas, US

Assigned regional recruitment and leadership of a growing team of Client Managers, in order to keep pace with an increasing client portfolio and revenues.- Responsible for regional account expansion and client retention, culminating in a tripling of annual recurring revenue.- Provided the framework to recruit, grow, and retain a team of high-performance.

Austin, Texas, US

- Joined a growing software startup with the opportunity to devise new strategies and develop new processes, resulting in consistent year-over-year client growth.- Led all aspects of implementation and ongoing account management for two premier Canadian banking and telecom clients, resulting in an increase in annual revenue from $450k to more than $2.5.

Norwalk, Connecticut, US

A global technology organization known for its innovation in print and digital document products, Xerox also provides business and consulting services in more than 160 countries.Recruited from a contract role, to lead a small, yet diverse team of engineers, developers, and technical analysts.- Launched a print-services eCommerce portal, leading all aspects.

Norwalk, Connecticut, US

Contract role, following a return to Canada after a 3-year stint in Australia and 5 months of backpacking, yoga, and spiritual rediscovery.- Established and executed a deployment strategy for e-Services solutions for the provision of customized, web-based print submission and supplies procurement, effectively increasing the services portfolio beyond.

Macquarie Park, NSW, AU

Internally promoted and relocated to lead Business and IT solutions for the Document Services division of Xerox being launched in Australia.- Formulated a portfolio of custom print management solutions through the development of cost and pricing structures, project plans, support agreements and sales collateral, effectively expanding revenue opportunities.