Seth James Email & Phone Number

United States

As the Corporate IT Manager at Easy Ice, I lead a dynamic IT team and drive technological advancements to ensure seamless operations. My role encompasses managing and implementing various platforms, overseeing migrations, and handling vendor relations. I also manage network infrastructure projects and helpdesk systems. Additionally, with Easy Ice’s ongoing acquisitions, I handle all IT-related components of these integrations. I foster a collaborative environment focused on excellence and innovation. This position allows me to leverage my passion for technology, commitment to organizational success, and feed my ever growing need to learn.

Scottsdale

• Hired and managed internal helpdesk team• Migrated telephony system to VOIP platform (Microsoft Voice)• Implemented and managed multiple corporate ticketing platforms for both internal staff and externalclients (Fresh Works)• Assisted in creation of company IT policies• Implemented and managed company wide document storage and collaboration solution• Managed all in house servers (Updates, configurations• Migrated company exchange server from on-prem model to Office 365 / Exchange online• Developed and maintained internal/external IT knowledgebase• Implemented IT asset management solution• Provided advanced helpdesk support to end users when needed• Handled all company wide IT communications• Rebuilt and managed group policy system• Designed and maintained RBAC based AD Schema• Implemented and managed SAML based SSO platform for both internal staff and external clients(OKTA)• Managed Office 365 suite (Exchange, Teams, SharePoint, OneDrive, etc)• Handled all IT purchases and platform cost negotiations• Developed and maintained company wide hardware and software standards• Managed multiple ISP migrations and upgrades• Handled all IT vendor relations• Managed network infrastructure (Office to office VPN tunnels, client VPN software, firewallconfiguration, SSL certificates, etc)• Assisted with design and migration to Azure environment• Responsible for creation and configuration of all Azure resources• Assisted with majority of DevOps tasks

Scottsdale, Az

-Hired and managed internal helpdesk team-Developed and taught new hire IT training classes-Managed multiple remote and local office relocations-Migrated telephony system to VOIP platform (Fuze)-Implemented and managed multiple corporate ticketing platforms (Sharepoint, FreshService, Spiceworks, Jira)-Created and implemented all companywide IT policies-Implemented and managed companywide document storage and collaboration solution-Implemented and managed multiple video conferencing solutions-Developed and maintained internal/external IT knowledgebase-Developed and maintained multiple asset management solutions-Provided advanced helpdesk support to end users when needed-Created multiple automated solutions for end users company wide-Handled all companywide IT communications-Integrated Macs into Windows environment-Rebuilt and managed group policy system-Designed and maintained RBAC based AD Schema-Implemented and managed SAML based SSO platform (OKTA)-Managed Office 365 suite (Exchange, Teams, SharePoint, OneDrive, Skype, Yammer, etc)-Developed and maintained office wide A/V solutions-Handled all IT purchases and platform cost negotiations-Developed and maintained companywide hardware and software standards-Developed and maintained physical office security systems-Managed multiple ISP migrations and upgrades-Handled all IT vendor relations -Implemented and managed companywide antivirus solution (MBAM)-Managed network infrastructure-Developed and managed office automation solutions (SmartThings, Harmony, Google)-Created email encryption solution for GDPR compliance

Phoenix, Az

Supported local and remote staff regarding all pc/mac related issues. Managed supply orders and maintained back stock levels of all equipment.Repaired broken hardware (monitors, hard drives, phones, etc)Managed corporate software upgrade rollouts and implementations.Repaired and maintained Printers/Copiers/Fax machines.Created all end-user documentation (VPN access, laptop procedures, desktop procedures, security procedures, etc)Implemented help-desk ticketing solution to all users (utilizing "spiceworks" software)

Phoenix, Arizona Area

Remotely supported all Apollo Group employees world wide via phone and email