o Create relational database for tracking inventory transactions for networko Create ad-hoc and standardized reports using Access & SQLo Create system for tracking incoming customer comments and concernso Perform data analysis, reporting, and mining using Microsoft SQL & Accesso Increase profit by 400% over two yearso Revenue increase by 27% over two yearso Reduce company turnover rate by 60%o Reduce turnover rate to 70% against market average of 129%o Named Southeast multi-unit manager of the year for 2011o Increase guest satisfaction by 15% based customer feedback

o Developed set of standard procedures and reporting that was adopted by whole networko Coordinated and supervised two new store openingso Re-located to underperforming stores to increase performance and build revenue