Seth Rabold Email & Phone Number

• Gathers client requirements, evaluates options, and selects and implements technologies that best suit the client’s needs
• Performs security, performance, and availability assessments
• Designs, configures, troubleshoots, and maintains computer systems
• Deploys, manages, and maintains secure, scalable network systems using technology from a variety of vendors

• Build and maintain customer relationships in an IT organization post sale
• Onboarding of new customers including platform training
• Create and execute customer engagement plans
• Prepare and host Enterprise Business reviews
• Collaborate with the Sales team for the success of the customer and identifying growth opportunities
• Responsible for maintaining revenue by executing Net Retention Action plans

United States

• Works with customer’s to bring commission ideas for products to realization
• Developed custom bot entry prevention algorithms to battle online fraud groups
• Automated randomized user selection process by creating custom Google form macros
• Deployed and maintained an E-Commerce website with 150 of daily users
• Received and analyzed log data to control and maintain installed technology solutions

Allentown, Pennsylvania

• Daily monitoring of event collection, security intelligence and emerging threat information sources including SIEM (Tripwire/Omni), vendors, researchers, websites, news-feeds and other sources
• Investigated security breaches and incidents, documented and drove remediation and bolstering against future threats
• Lead security incidents, both internally and externally and coordinate response activities
• Assisted other departments to drive compliance items, such as SOC1/2/3, PCI DSS, HIPAA, and others
• Conducted internal security and compliance audits and drove remediation
• Monitored Network, IDS/IPS, system, AV (Trend Micro), and application logs for indications of compromise

Allentown, Pennsylvania

• Fielded phone calls with customers to address technical issues and concerns, and to make changes to their cloud and physical environment such as: Adding/removing/modifying users in Active Directory, MySQL, VPN, and.
• Provided system administration, configuration, and troubleshooting of Linux and Windows virtual, VMware and AWS, and physical environments such as: Adding physical and cloud storage, CPU, Memory, & tuning application.
• Configured and maintained firewall rules and VPN tunnels on Cisco ASA, Fortigate and Juniper firewalls
• Addressed critical system service issues and report server performance and health such as: Site-downs, System/App compromises, poor system performance, patching bugs and vulnerabilities
• Collaborated with security engineers to investigate and address cyber-security issues and compromised hosts

Allentown, Pennsylvania

• Designed and configured a Linux and Windows cloud computing multi-server environments
• Communicated with external vendors and customers to create customized cloud environment infrastructure
• Worked closely with senior engineers and management in an agile environment
• Deployed and hardened Linux instances to meet company’s security standards

Stroudsburg, PA

• Troubleshooted software and hardware issues remotely and in person
• Assisted walk-in customers with Windows, Mac, and Linux
• Configured routers, switches and troubleshoot network issues