Seth Rabold Email & Phone Number

• Gathers client requirements, evaluates options, and selects and implements technologies that best suit the client’s needs• Performs security, performance, and availability assessments• Designs, configures, troubleshoots, and maintains computer systems• Deploys, manages, and maintains secure, scalable network systems using technology from a variety of vendors

• Build and maintain customer relationships in an IT organization post sale• Onboarding of new customers including platform training• Create and execute customer engagement plans• Prepare and host Enterprise Business reviews• Collaborate with the Sales team for the success of the customer and identifying growth opportunities• Responsible for maintaining revenue by executing Net Retention Action plans

United States

• Works with customer’s to bring commission ideas for products to realization• Developed custom bot entry prevention algorithms to battle online fraud groups• Automated randomized user selection process by creating custom Google form macros• Deployed and maintained an E-Commerce website with 150 of daily users• Received and analyzed log data to control and maintain installed technology solutions

Allentown, Pennsylvania

• Daily monitoring of event collection, security intelligence and emerging threat information sources including SIEM (Tripwire/Omni), vendors, researchers, websites, news-feeds and other sources• Investigated security breaches and incidents, documented and drove remediation and bolstering against future threats• Lead security incidents, both internally and externally and coordinate response activities• Assisted other departments to drive compliance items, such as SOC1/2/3, PCI DSS, HIPAA, and others• Conducted internal security and compliance audits and drove remediation• Monitored Network, IDS/IPS, system, AV (Trend Micro), and application logs for indications of compromise• Assisted with penetration testing activities and recommendations on findings• Performed vulnerability scanning with Tenable Nessus and assistance with remediation

Allentown, Pennsylvania

• Fielded phone calls with customers to address technical issues and concerns, and to make changes to their cloud and physical environment such as: Adding/removing/modifying users in Active Directory, MySQL, VPN, and Mail Servers• Provided system administration, configuration, and troubleshooting of Linux and Windows virtual, VMware and AWS, and physical environments such as: Adding physical and cloud storage, CPU, Memory, & tuning application resources• Configured and maintained firewall rules and VPN tunnels on Cisco ASA, Fortigate and Juniper firewalls• Addressed critical system service issues and report server performance and health such as: Site-downs, System/App compromises, poor system performance, patching bugs and vulnerabilities• Collaborated with security engineers to investigate and address cyber-security issues and compromised hosts

Allentown, Pennsylvania

• Designed and configured a Linux and Windows cloud computing multi-server environments• Communicated with external vendors and customers to create customized cloud environment infrastructure• Worked closely with senior engineers and management in an agile environment• Deployed and hardened Linux instances to meet company’s security standards

Stroudsburg, Pa

• Troubleshooted software and hardware issues remotely and in person• Assisted walk-in customers with Windows, Mac, and Linux• Configured routers, switches and troubleshoot network issues