Supporting a third-party in a global Oracle implementation through Robert Half / Protiviti. Key responsibilities include driving change management initiatives, developing communication strategies, organizing stakeholder events, and supporting leadership in process improvements.Key Contributions:• Communication Strategy & Leadership: Developing and executing communication strategies across departments, boosting change awareness and driving engagement.• Change Management Support: Promoting change management education initiatives and creating content to streamline organizational transitions, improving process efficiency.• Event Coordination: Producing town hall events and managing logistics for key leadership engagements, enhancing transparency and team morale.• Stakeholder Engagement: Handling and optimizing incoming communications, managing stakeholder feedback to ensure continuous improvement in change management efforts.

• Communicate across the entire organization to execute well-coordinated product testing. This is done by quantifying and summarizing the test results and reporting these results to the product team and leadership while also providing key insights that will help shape the product(s).• Identify quality gaps in product testing.• Assist Product Managers in creating test surveys.• Drive testing participation and oversee testing incentive programs.• Work with product teams to create a prioritized backlog of issues to be fixed.• Create schedules and timelines for product testing to ensure timely feedback for product launches.• Creatively remove blockers to allow product teams to meet new product and feature testing deadlines.

• Organized marketing and advertising campaigns, resulting in a 23% increase in my customers’ GMV in the first quarter I started.• Created ideas for niche marketing campaigns including use of social networks and viral marketing. • Currently presenting findings to senior managers using quantitative analysis and creative visuals in combined PowerPoint presentation.

Managed all channels of executive escalations and acted as a single-point of contact for all triage-related work for this department.

I assist in generating sales for a portfolio of accounts and help then reach their sales targets. This is accomplished by identifying new sales opportunities after an in-depth account health review and SWOT analysis is conducted. I am to also manage and solve conflicts each account may come across with both our site and their transactional parties. Internally, I interact and coordinate with our sales team and other staff members across all lines of the business in order to be our clients one-stop-shop thereby providing a 'white-glove' service. While servicing our clients I also work on many side projects alone and in teams that can either implement new processes and/or programs or even better the current ones in place. These may be presented in both Agile and Waterfall methodologies. I am heavily relied on and empowered by my leadership and peers as I am viewed as a true subject matter expert(SME) in my role.

In this role primarily assisted a wide range of sellers. Whether they be new or high volume sellers, I helped them better understand how to navigate and utilize the eBay site in order better align their business models to an ecommerce platform.

Piloted and assisted in the developing and implementing of eBay's Global Shipping Program.

In this role I would act as arbiter in cases where neither parties(buyer or seller) could come to a satisfactory resolution on their own. This often required me to be thorough in my investigations and creative in my solutions so as to appease all parties while building and protecting the company brand.

Responsible for 12 employees and over 200 patient food orders.Realized team goal to increase customer satisfaction to 80%.Helped develop and implement the new Room Service program that is now currently in place and being performed throughout all of IHC.

Supervised all catering events from the setup, serving, and take down of any sized catering events on and off campus.Trained new employees in obtaining the necessary skills and knowledge needed to successfully cater an event.