Seth Cheek Email & Phone Number

· Liaise with companies within the organization to ensure timely delivery of content to all platforms, ensuring brand consistency and utilization of business intelligence· Manage the sharing and consistency of all content between existing and emerging platforms· Collaborate with production, marketing and design teams to plan UMG.TV site content, style and.

• On-board and manage clients needs on our proprietary content management system (Frankly CMS), proprietary video management platform (Vemba) and current analytics and ad trafficking systems (Google Analytics and Ad.
• Serve as advocate and liaison for clients with development and production teams on initial site design, custom additions, technical support issues and product enhancement requests
• Prepare and manage SoW agreements for proposed custom development
• Develop and grow business relationships including additional or upgraded services, support contracts, etc.

New York, United States

• Led team of Technical Support Specialists. Through training, mentoring and the introduction of best practices successfully, reversed sub-optimal performance in all service areas as well as significantly improving.
• Managed the escalation process of T1-3 issues, ensuring clear, proactive communication from Client to Technical Support Specialist to Developer. Lead prioritization process of escalated issues to ensure all reported.
• Led the smooth roll out of a full product launch and redesign for a more efficient knowledge base as well as spearheading the launch of a client ticketing portal.
• Oversaw the Five9 telephone system migration and management (built IVR flows and reporting).
• Decreased employee churn by implementing a strategic interview process, including a grading rubric, used interdepartmentally, and increased efficiency of new team-member on-boarding by creating and implementing a full.
• Provided management with regular updates on KPI’s and play an active role in new business development and client expansion, serving as a Technical Subject Matter Expert in pitch meetings and presentations. Tasked with.

• Managed the escalation process of T1-3 issues, ensuring clear, proactive communication from Client to Technical Support Specialist to Developer. Lead prioritization process of escalated issues to ensure all reported.
• Assisted migration from Salesforce Service Cloud as well as serving as Desk.com administrator. Oversaw the Five9 telephone system migration and management (built IVR flows and reporting).

Web content maintenance and updates for the school's main page and its individual departments. Audio/video production work for internal an external promotion.

Responsible for all content for the station's site (news, promotion, advertising, etc.) Managed three part-time web producers. Worked with all department heads to keep the site fresh with locally generated content, while maintaining the brand and mission statement.

Education record

Education record