Seth Rickman Email & Phone Number

Irving, Texas, United States

Dallas, Texas, United States

Performed job duties as a temporary contract employee through Q-Temps/Questpro Consultants at MGA/GAINSCO Auto Insurance. Answered and directed calls in a professional and courteous manner and assisted callers with filing new claims. Handled glass claims. Investigated coverage, reviewed ISO and MVR reports, and obtained recorded statements. Issued payments. Documented all files appropriately. Communicated with insureds verbally and in writing. Assisted other teams by making outbound calls to other carriers to check the status of pending subrogation demands. Contributed to team and department success by helping accomplish shared service level objectives.

Richardson, Texas, United States

Handled complex BI and UM/UIM claims for Florida, North Carolina, South Carolina, and West Virginia, including those in litigation. Investigated and evaluated all claims based on merits, including reviewing medical records and bills for injured parties. Utilized Accurint and ISO searches as part of investigative process. Obtained recorded statements of involved parties where applicable and reviewed police reports to make informed liability decisions. Engaged in verbal and written settlement negotiations with both pro se and represented claimants. Retained counsel on behalf of insureds and/or company where necessary. Reviewed policies and performed coverage investigations. Referred claims to SIU based on presence of NICB indicators. Reviewed damage estimates submitted by repair facilities. Obtained executed Releases and settled claims. Documented all files appropriately. Demonstrated high degrees of honesty, integrity, discretion, and good judgment given the frequent exposure to extremely sensitive personal information this role required. Provided excellent customer service by effectively communicating with insureds during all steps of the claims process. Contributed to team success by helping accomplish shared service level objectives.

Performed job duties in a fast-paced team environment. Responsible for store operations during shift, including cash and inventory management. Maintained store records, delegated duties to staff, communicated and enforced company policies and procedures, tracked metrics, and assisted with training and onboarding new and existing staff. Assisted team where appropriate. Engaged with employees and customers to create a positive environment that aligned with Starbucks’ mission, vision, and values.Major Accomplishments:• Promoted to Shift Supervisor in 2011• Contributed to passing scores on all Quality Assurance and Health Department audits• Launched the Starbucks Evenings program at store #6366 in Frisco, TX