Seth Haws Email & Phone Number

Plano, Texas, United States

I executed the in-person onboarding and training of 100+ New Hires in Collective Health's new Plano OfficeI cultivated the working relationships of the Learning Team’s myriad stakeholders in PlanoI managed the design, audit, refinement, and maintenance of Training Content and materialsI facilitated the ongoing coaching and development of a team of 6 Learning Specialists

Lehi, Utah, United States

I facilitated the training of Member Advocate New Hire Classes in groups of 10-30 eachI facilitated the training of Health Insurance Claims Processing Agents in groups of 10-20 eachI facilitated the training of Collective Health's Complex Care Management programs in groups of 3-10 eachI developed and executed curricula for stakeholder identified employee upskillings and trainings.I mentored developing Learning Specialists to improve their facilitation skillsI synced with stakeholders to debrief trainings and utilized feedback to improve content

Lehi, Utah, United States

I provided concierge level service to members by resolving a variety of issues surrounding insurance terminology, billing, claims, plan eligibility, and access to care.I mentored developing Member Advocates one-on-one and in group settings.I collaborated with product teams to evaluate and implement process improvements.I pioneered the founding of specialized customer service teams.

Paid contributor of creative copy for a variety of clients including brands, media companies, agencies, and individuals.

Provo, Utah, United States

Managed the recruiting, training, scheduling, and on set supervision of a team of 6 Boom Operators and depth crew members on a short film.Collaborated with the Director, Producer and other Key Crew members to make creative and logistical sound design decisions.

Provo, Utah Area

Collaborated with a cohort of researchers to develop and refine a 4500+ entry database of British Kinship and Poverty records

Provo, Utah Area

Lectured and lead weekly classroom discussions for 20 students. Tutored students one-on-one in writing skills 4-6 hours per week

Provo, Utah Area

I worked on a team that synthesized and represented resident interests, stakeholder needs, and city guidelines to produce a Neighborhood Plan for use by Provo City Planners. I met with residents and stakeholders, drafted and edited the plan, and presented it to the Provo Municipal Council for approval.