• Oversee 10 Regional Publications & manage 14 media sales professionals located in key markets • Manage $16M of direct customer engagement and sales call activity• Collaborative leadership of national media sales and engagement with other sales teams• Use Six Sigma methodology to develop and provide weekly forecasts • Introduce and enhance media product offerings & develop integrated marketing programs

• Oversee 10 Regional Publications & manage 14 media sales professionals located in key markets • Manage $16M of direct customer engagement and sales call activity• Collaborative leadership of national media sales and engagement with other MHC sales teams• Use Six Sigma methodology to develop and provide weekly, monthly, and quarterly forecasts • Introduce and enhance media product offerings & develop support programs.

• Led development, strategic direction, and management of the Regional Publications and Dodge Workflow Solutions focused on construction industry in the Northeast & Mid-Atlantic region• Conceptualized and executed business plans for new products and expanding customer base• Identified and directed pursuit of key-targeted accounts• Achieved Honors as a Pinnacle Club Winner for top Sales Achievement• Board member of the NYC and NJ ACE Mentoring boards• Presented MHC information and data trends at the Major Construction Trade Associations

• Certified Lean Six Sigma Black Belt• Improved revenue by $761K by applying Lean Six Sigma methodology to identify and implement changes in McGraw-Hill's Inside Sales Call Center.• Improved the lead conversion process by raising customer contact from 31% in 48 hours to 99% in under 30 seconds.• Improved phone lead conversion rate from 15% to 39%• Improved web based lead conversion rates from 6% to 15%• Secured $156K improvement for the Media Regional Publications sales process by streamlining operations and developing pilot programs.• Trained and coached >20 team members in the Lean Six Sigma methodology.• Instilled a Business Process Management culture within McGraw-Hill Construction.

• Increased revenue $1.3M by developing strategies and programs for customer retention • Retained > 20K customers valued at $50M through proactive and reactive onboarding and product usage programs• Drove $1M improvement versus prior year collections by improving customer retention methodology and redefining the credit and collection process• Developed reports using CRM (Siebel) to support our sales teams, management and accounts

• Supervised 3 inside sales managers and 59 account managers with $82M bank of business• Drove best practices throughout the inside sales management team• Recruited a diverse workforce of >50 to implement and achieve assigned goals• Maintained performance of Inside Sales teams focused on metrics and goal achievement• Implemented performance management systems resulting in improved performance• Established a succession plan for all managers• Developed and implemented program to improve employee satisfaction • Worked with senior management team to establish goals and quotas

• Directed 20 Account Representatives to maximize revenue and achieve regional plan• Managed $22M account portfolio• Developed and implemented performance management systems

• Reduced customer turnover by 30% by creating a program of customer profiles, objectives, and concerns• Increased sales volume by 200% and reduced operating problems by partnering with senior management personnel in the NY and NJ locations