Sethu Sethumadhava, Pmp® & Itil Email & Phone Number

Greater San Diego Area

Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Fiserv is ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry. For more information, visit www.fiserv.com - Responsible for enterprise-wide service delivery of company's products and services for Banks and financial services industry clients to ensure that SLAs and KPIs are met or exceeded.- Collaborate with account management team to manage and drive growth.- Extensive success in building executive level relationships at the C-level and delivering results.- Delivering innovative solutions and driving operational excellence with "One Fiserv" client experience.- Responsible for driving increased client satisfaction by consistently exceeding client expectations as they relate to the delivery and support of Fiserv solutions and services.- Develop strategic account plans, relationship maps, technology roadmaps, opportunities & plans for success.- Provide thought leadership. Serve as the client's advocate and act as a point of escalation

Greater San Diego Area

 Provided program delivery leadership and strategic planning consulting to Energy, CI&R, Financial, Manufacturing, Transportation, Healthcare, State and Local Government executives on IT transition and transformation initiatives resulting in 15% overall revenue increase and 12% operating margin improvement. Successfully led a cross functional team of 30 assessors and consultants to conduct IT transformation & global delivery assessments across HP's Americas accounts to retain and grow application services business. Assessments helped to renew contract at 6 accounts valued at $150M. Provided program governance, driving ~$20 Million of productivity savings through transition and transformation initiatives. Led and managed a team of 80 members globally including offshore teams to achieve the program goals. Successfully implemented Project Portfolio Management & Skills Database System across all HP's Global Delivery centers in Americas, EMEA and Asia Pacific regions (~20,000 members). The program was completed on schedule and within budget. Improved resource demand & supply response by 35%.

Greater San Diego Area

 Successfully established and managed Enterprise Program Management Office (ePMO) for NMCI, the world's largest federal government information technology (IT) contract. Provided program oversight to over 200 NMCI projects and team leadership for over 80 onsite and remote Project & Program Managers.  Planned and successfully executed one of the complex and multimillion dollar enterprise Hardware and Software technology refresh program refreshing 60,000 hardware assets per year with operating system and Microsoft office product upgrades.

Greater San Diego Area

 Effectively planned, directed and managed cross functional teams from HP, Dell, WorldCom, Microsoft, Raytheon, Navy & Marine Corps and other vendors to develop & deliver client engineering and network solutions using Technical Delivery Life Cycle (TDLC) process. Proactively developed and managed department strategic plan/roadmap considering the client and enterprise objectives, industry best practices and market trends. Obtained buy-in and support from all stake holders. Identified and developed new business opportunity justification packages taking into account NMCI client business objectives, obtained buy-in and delivered solutions with the help from direct and leveraged resources resulting in $ 2.5 Million additional revenue. Ensured customer requirements and program support for over 12,000 R&D seats/20,000 users were met according to contract and Service Level Agreement (SLA) ensuring $ 3.0 Million steady revenue.

Asia Pacific Region

 Managed client relationship expansion, service excellence and business growth in Singapore, India, Japan, China, Korea and Malaysia accounts.  Implemented best practices across Asia Pacific region resulting in 35% margin improvement and 25% increase in customer satisfaction index.

Troy, Mi

 Responsible for all information technology support functions for the Delphi Automotive Systems Headquarters clients. Technologies included Telecommunications, Network Engineering & design, Client/Server application development, Web/ Internet/Intranet integration, and information systems security.  Also responsible for business development and sales support including proposal development, pricing, and presentation. Annual contract revenue was approximately $20M and managed headcount of 60+ direct and leveraged resources

Troy, Mi

 Effectively managed $20 Million dollar contract, overseeing 35 resources and provided program support for instrumentation cluster manufacturing plant Successfully implemented bar code solution to prevent shipping errors in manufacturing plants, resulting in $30 Million dollar cost savings for customers.  Implemented integrated procurement, inventory and billing systems resulting in 100% asset/data accuracy and 15% revenue increase. Improved customer satisfaction index from 2.5 to 6.2 out of 7 through customer service excellence, professionalism, passion and high morale.

Baton Rouge, Louisiana Area

Doctor Of Philosophy (Ph.D.), Engineering Science

Master Of Science (M.S.), System Science

Bachelor Of Science (Bs), Mechanical Engineering