Jason Seto Email & Phone Number

San Francisco, Ca, Us

Work with admissions and Registrar business analyst for maintenance pack updates for Oracle's Campus SolutionsManage Early Start ModuleWork with advising center with the Early Start populationEvaluate students for Math/English pathwaysTroubleshoot Math/English pathway issuesCustomer service for student inquiresEvaluate transcripts for first time freshmenEvaluate the business process and solve inefficienciesEvaluate all students before each orientation sessionTroubleshoot and resolve errors during cleanup for an admission cycle

Resolved IT account requests within ServiceNowManaged roles/permission list to ensure system securityDocumented workflows to streamline issue resolutionsTrained co-workers of accounts proceduresAssist with troubleshooting security issuesUse SQL developer for: creating emails, de-provisioning emails, updating user names, managing secondary accountsManage accounts for the following:password reset for faculty/staffVPN accesssecurity groups in Active Directory (AD)DUO usersDocuSign user permissions and creation of new usersusers in sfsu.box.comWorks with Windows team resolving issues: email and security group issues in ADCheck user’s completion of Data Security and FERPA training in Skillport, which has become SumTotal Gather and compiled information needed for the SumTotal FAQ pageAssisted with the two-factor authentication projectWork with Security team during Chancellor’s Office security audit

Student Affairs & Enrollment Management

· Retain previous duties as a DARS specialist· Assist in data validation with Campus Solution consultants during conversion process· Meet with consultants to discuss issues with the data conversion· Manually input student coursework into Campus Solutions· Create new colleges for articulations on Campus Solutions· Maintain/update articulations that exist on DARWIN to Campus Solutions

Undergraduate Admissions

· Scan transcripts· Input coursework from transcripts with AnyDoc Software· Review articulations for California community colleges with Assist.org· Resolve issues with students concerning their DARS via phone and email· Maintain/update transfer articulation tables within DARWIN for various California community colleges and colleges in 25 states outside of California · Request electronic transcripts from Xap Control Center· Clear unknown articulations from students DARS· Researched colleges on TES College Source· Updated college entries in SIMS screen A601 · Created new colleges in DARWIN

Undergraduate Admissions

· Opened incoming mail· Identified/filed document types sent to the admissions office· Confirmed student information with SIMS· Annotated student information onto documents· Scanned student records

NRFU-RES (Residual Follow Up)Enumerator August 11th - August 25thArea: Bayview/Potetro Hill/Hunter's Point·Verified status of randomly selected addresses for a follow up from NRFU operation·Trained to follow slightly modified procedure to NRFU enumerationNRFU-VDC (Vacant Delete Check) Enumerator July 9th - August 9thArea: Sunset/St. Francis Wood/Park Merced/Ingleside·Verified status of randomly selected addresses for (vacant or delete) from NRFU operation·Trained to follow slightly modified procedure to NRFU enumerationMay 17th –June 26th 2010NRFU (Nonresponse Followup) Crew Leader Assistant (CLA)Promoted to CLAArea: Outer Richmond·Assisted Crew Leader (CL) with paperwork·Verified EQs for accuracy from enumerators·Verified enumerators time sheets for accuracy·Performed quality controlled on certain EQs·Given all difficult reassignments·Conducted interviews for reassignments for difficult cases·Communicated/updated with enumerators on Census issues·Collected Census materials from enumerators that were decommissionedApril 26th – May 16th 2010NRFU (Nonresponse Followup)-EnumeratorArea: Outer Richmond·Located respondent addresses·Conducted interview in English/Cantonese with respondent/neighbor (proxy) or via phone when not available for live interviews ·Assisted co-workers with translation for Cantonese cases·Persuaded difficult respondents to participate in Census when previous enumerator failed·Completed the assigned D-1(E), Enumerator Questionnaire (EQ), at every NRFU address based upon the Census Day status of the address.·Reported difficult cases with accuracy to Crew Leader for evaluation

·Scanned student records·Inputted records using Index Module (WPM: 65 and 10-Key)·Complied and filed student records·Verified student records using Singularity·Confirmed student information using SIMS/R·Assisted mailroom·Entered graduation information in SIMS/R: S41, S42, S47·Validated information on DAR/WIN·Trained new student assistants on office operations·Developed guide to scanner use with supervisor, Florence Yap

·Triaged and resolved customer concerns by phone, e-mail, and in person·Managed sales on Ebay·Stocked/checked inventory·Packaged/oversaw shipping and handling department