Highly experienced Delivery head/manager. Wide experience in managing programs, projects, operations and support of varied size, complexity and technologies. PMP.Contributed to the business and technology vision & direction by influencing strategies and monitoring execution of initiatives in the areas of Applications and Support Operations. Excellent communication skills, client facing roles, working closely with business users.Performed roles ranging from Service Delivery Manager, Program Manager, Project Manager. Currently managing a large Workday team.Handled programs involving Agile and Waterfall models.Have worked with many clients across various industries i.e. Engineering, Manufacturing, Logistics, Retail, IT and Finance- Workday- ServiceNow- RPA- Oracle ERP- Oracle EBS- UI Path- Program / Project Management - Delivery Management- Support/Service Delivery- Operations Management- SLA- Process Automation - RPA- Stakeholder Management- Contract, SOW, Procurement & Bid Management- Software Development - People Management, Team Management- Vendor Management- IT Strategy Building & Execution - In-sourcing- Leadership, Center of Excellence- Account Mining- Pre-sales- Agile Project Management- Software Development Life Cycle (SDLC)- Microsoft Excel- SQL- Transition