Seujan Bertram, Mba

Seujan Bertram, Mba Email and Phone Number

Fractional COO @ Shaw/Scott
Seattle, WA, US
Seujan Bertram, Mba's Location
Seattle, Washington, United States, United States
Seujan Bertram, Mba's Contact Details
About Seujan Bertram, Mba

C-Suite executive with extensive experience driving revenue growth, scaling global operations, and leading innovation for global brands such as Starbucks, Tableau, and OpenMarket (an Amdocs company). Expertise includes P&L management, digital transformation, and building high-performing, diverse teams that deliver measurable business outcomes. Currently partnering with organizations as an advisor and fractional executive, leveraging expertise to solve complex challenges, scale operations, and prepare for growth initiatives. ➤ Global Expansion & M&A: Achieved $315M acquisition of OpenMarket (an Amdocs company) by driving 23%-30% annual revenue growth over three years, while leading operations across EMEA, APAC, and LATAM.➤ Revenue Growth: Built and scaled a premier technical success program at Tableau, delivering a 30x increase in annual revenue, and achieved a 23% enterprise revenue growth in my first year at Quid.➤ Operational Excellence: Streamlined processes at Tableau and Quid to save $500K+ annually while maintaining performance and aligning resources to strategic goals. ➤ Digital Transformation: Launched Starbucks’ mobile app, resulting in a 212% YOY increase in mobile transactions and scaling to over 3 million global users.With deep expertise in scaling operations, building high-performing teams, and fostering innovation, I bring a results-oriented, people-first leadership style. As a Board Director at Seattle Credit Union, I’ve further honed my expertise in governance and financial strategy, supporting sustainable growth and long-term success.Open to full-time and fractional executive opportunities where I can deliver sustained impact and transformational results.

Seujan Bertram, Mba's Current Company Details
Shaw/Scott

Shaw/Scott

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Fractional COO
Seattle, WA, US
Website:
shawscott.com
Employees:
63
Seujan Bertram, Mba Work Experience Details
  • Shaw/Scott
    Fractional Coo
    Shaw/Scott
    Seattle, Wa, Us
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  • Cxo & Advisory Solutions
    Executive Advisor: Providing Strategic Guidance On Gtm, Organizational Design & Scalable Operations
    Cxo & Advisory Solutions May 2024 - Present
    ➤ Advisor to Emerging AI Companies: Providing strategic guidance on Go-To-Market (GTM) strategies, organizational design, and operational scalability to early-stage AI companies, including an HR-focused AI tech firm in stealth mode, fostering growth and operational readiness.➤ Executive Advisor: Partnering with C-suite leaders to refine organizational structures, optimize GTM strategies, and drive alignment across business functions for sustained growth and success.➤ Mentor with Transcend Network: Guiding early-stage founders in the future of learning and work by providing strategic advice on Go-To-Market strategies, organizational design, and operational challenges.
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  • Cxo & Advisory Solutions
    Fractional Coo: Delivered Strategic Growth Plan & Optimized Operations At Ai Startup Nomadgo
    Cxo & Advisory Solutions May 2024 - Aug 2024
    ➤ Strategic Leadership: Conducted a comprehensive assessment across Operations, Finance and HR, delivering strategic recommendations to optimize processes and set the foundation for scalable growth.➤ Growth Framework: Developed actionable frameworks in HR, Finance, and Rev Ops, offering strategic guidance to bridge operational gaps and prepare the startup for accelerated market expansion.
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  • Quid
    Chief Operating Officer: Delivered Revenue Growth, Reduced Costs, And Built High-Performing Teams
    Quid Nov 2021 - Mar 2024
    Santa Clara, Ca, Us
    ➤ Sales & Revenue Generation in Year 1: Led Account Management, Customer Success, Services, and Support, driving a 23% increase in enterprise revenue via upsells, cross-sells, and renewals. ➤ Sales Expansion in Year 2: Expanded to lead the entire 140+ Sales, Support, and Marketing organization in Year 2, exceeding revenue targets by 100%-115%, and boosting enterprise revenue by $1.4M and SMB revenue by $0.77M.➤ Revenue Operations: Optimized operational efficiency by creating a revenue operations and enablement function, saving $0.5M in annual costs, increasing lead-to-sales conversion by 20%.➤ Acquisition: Successfully led the integration of Rival IQ into Quid, aligning operations and corporate cultures, which drove a consistent 20% annual growth in combined market share.➤ Global Leadership: Championed a human-centric culture through personal leadership and strategic HR initiatives, leading a team of 160+ employees. Reduced turnover by 10% and increased employee satisfaction while effectively navigating 3 major company transitions.➤ Marketing: Led the rebranding from "NetBase Quid" to "Quid," launching a new suite of AI-driven products, doubling market opportunities and increasing lead generation by 80%.➤ Crisis Management: Guided company through economic downturns by leading all-hands meetings, managing communications, making tough decisions like layoffs, and ensuring performance continuity.
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  • Amdocs
    Coo (Openmarket, An Amdocs Company): Grew Revenue, Led Global Teams & Executed A Successful Exit
    Amdocs Mar 2018 - Aug 2021
    Chesterfield, Mo, Us
    ➤ Revenue Growth: Drove annual revenue growth of 23% to 30% over 3 years, leading all aspects of customer-facing and business operations globally, culminating in the successful $315 million sale.➤ Acquisition: Post acquisition led the integration and management of a 90+ member Customer Success team across 60+ global offices.➤ Product Launch: Developed and launched a new product platform to solidify customer relationships and secure additional $100 million in revenue, aiding financial growth and market expansion.➤ Global Leadership: Directed a multinational team of 140+ professionals across 7 global locations in EMEA, APAC, LATAM, optimizing IT, security, and customer support operations, which significantly exceeded key performance targets and enhanced organizational efficiency.➤ People Leadership: Executed strategic leadership and DEI initiatives to boost motivation and performance, elevating pre-existing high employee satisfaction scores by 5% over 2 years.
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  • Tableau Software
    Director, Ww Customer Programs: Built And Scaled Programs That Increased Revenue And Reduced Costs
    Tableau Software Dec 2012 - Mar 2018
    Seattle, Wa, Us
    ➤ Revenue Impact: Built and scaled a premier technical success program at Tableau, driving a 30x increase in annual revenue and delivering exceptional value to enterprise customers. ➤ Cost Savings: Used customer feedback and product telemetry to streamline support processes, reducing support cases by 100% and $500,000 in annual savings in human capital costs.➤ Global Leadership: Managed and scaled a global team of 60+ leaders and program managers, delivering premium customer support and success programs across APAC, EMEA, and LATAM while scaling operations to meet demand and enhance customer satisfaction.➤ Tableau Conference: Transformed the Tableau Doctor offering into a highlight at conferences, attracting over 1,000 participants per event, enabling interactions for customers & technical staff.➤ Training & Development: Led an internal training and certification initiative for 800 employees on Tableau Desktop and Server, improving technical skills and product expertise across company.
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  • Starbucks Coffee Company
    Manager, Web & Mobile Engineering: Led Starbucks Mobile App Development & Launch
    Starbucks Coffee Company Mar 2007 - Dec 2012
    Seattle, Wa, Us
    ➤ Led a team of 12+ QA Engineers and SDET developers to develop and launch the Starbucks mobile app, resulting in a 212% year-over-year increase in mobile transactions. ➤ Directed the successful multi-platform release of the Starbucks mobile app across iOS, Android, and Windows, which expanded the user base to over 3 million across the U.S., Canada, and UK.➤ Managed the processing of 2 million weekly transactions through the Starbucks app, demonstrating successful scalability and robust performance under high-demand conditions.➤ Implemented Starbucks' Incident Management program, reducing monthly incidents by 80-100% across all network and infrastructure systems.
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Seujan Bertram, Mba Skills

Leadership Cross Functional Team Leadership Team Leadership Project Management Sdlc Training Vendor Management Team Building Customer Service Team Management Budgets Agile Methodologies Business Process Quality Assurance Mobile Devices Problem Solving Coaching It Service Management Mentoring Hiring Software Development Life Cycle Program Management Agile Project Management Recruiting Troubleshooting Management Department Budgeting Business Strategy Vendor Relations Managerial Budget Management Agile Testing Planning Budgeting And Forecasting

Seujan Bertram, Mba Education Details

  • Albers School Of Business And Economics At Seattle University
    Albers School Of Business And Economics At Seattle University
    Master Of Business Administration (Mba)
  • Uw Foster School Of Business
    Uw Foster School Of Business
    Women Board Directors Development Program
  • Binghamton University
    Binghamton University
    Social Sciences
  • West Chester University Of Pennsylvania
    West Chester University Of Pennsylvania
    Education

Frequently Asked Questions about Seujan Bertram, Mba

What company does Seujan Bertram, Mba work for?

Seujan Bertram, Mba works for Shaw/scott

What is Seujan Bertram, Mba's role at the current company?

Seujan Bertram, Mba's current role is Fractional COO.

What is Seujan Bertram, Mba's email address?

Seujan Bertram, Mba's email address is sb****@****are.com

What is Seujan Bertram, Mba's direct phone number?

Seujan Bertram, Mba's direct phone number is +120690*****

What schools did Seujan Bertram, Mba attend?

Seujan Bertram, Mba attended Albers School Of Business And Economics At Seattle University, Uw Foster School Of Business, Binghamton University, West Chester University Of Pennsylvania.

What are some of Seujan Bertram, Mba's interests?

Seujan Bertram, Mba has interest in Mba Student, Ultra Marathons, Mentoring, Cycling, Running, Swimming, Ironman.

What skills is Seujan Bertram, Mba known for?

Seujan Bertram, Mba has skills like Leadership, Cross Functional Team Leadership, Team Leadership, Project Management, Sdlc, Training, Vendor Management, Team Building, Customer Service, Team Management, Budgets, Agile Methodologies.

Who are Seujan Bertram, Mba's colleagues?

Seujan Bertram, Mba's colleagues are Aimee Taublieb, Krista Seidemann, Anna Obrcián, Abby Cloutier, Jesse Smith, Shirley Shouse, Karlene Gordula.

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