Seujan Bertram, Mba Email & Phone Number

Seattle, Wa, Us

➤ Advisor to Emerging AI Companies: Providing strategic guidance on Go-To-Market (GTM) strategies, organizational design, and operational scalability to early-stage AI companies, including an HR-focused AI tech firm in stealth mode, fostering growth and operational readiness.➤ Executive Advisor: Partnering with C-suite leaders to refine organizational structures, optimize GTM strategies, and drive alignment across business functions for sustained growth and success.➤ Mentor with Transcend Network: Guiding early-stage founders in the future of learning and work by providing strategic advice on Go-To-Market strategies, organizational design, and operational challenges.

➤ Strategic Leadership: Conducted a comprehensive assessment across Operations, Finance and HR, delivering strategic recommendations to optimize processes and set the foundation for scalable growth.➤ Growth Framework: Developed actionable frameworks in HR, Finance, and Rev Ops, offering strategic guidance to bridge operational gaps and prepare the startup for accelerated market expansion.

Santa Clara, Ca, Us

➤ Sales & Revenue Generation in Year 1: Led Account Management, Customer Success, Services, and Support, driving a 23% increase in enterprise revenue via upsells, cross-sells, and renewals. ➤ Sales Expansion in Year 2: Expanded to lead the entire 140+ Sales, Support, and Marketing organization in Year 2, exceeding revenue targets by 100%-115%, and boosting enterprise revenue by $1.4M and SMB revenue by $0.77M.➤ Revenue Operations: Optimized operational efficiency by creating a revenue operations and enablement function, saving $0.5M in annual costs, increasing lead-to-sales conversion by 20%.➤ Acquisition: Successfully led the integration of Rival IQ into Quid, aligning operations and corporate cultures, which drove a consistent 20% annual growth in combined market share.➤ Global Leadership: Championed a human-centric culture through personal leadership and strategic HR initiatives, leading a team of 160+ employees. Reduced turnover by 10% and increased employee satisfaction while effectively navigating 3 major company transitions.➤ Marketing: Led the rebranding from "NetBase Quid" to "Quid," launching a new suite of AI-driven products, doubling market opportunities and increasing lead generation by 80%.➤ Crisis Management: Guided company through economic downturns by leading all-hands meetings, managing communications, making tough decisions like layoffs, and ensuring performance continuity.

Chesterfield, Mo, Us

➤ Revenue Growth: Drove annual revenue growth of 23% to 30% over 3 years, leading all aspects of customer-facing and business operations globally, culminating in the successful $315 million sale.➤ Acquisition: Post acquisition led the integration and management of a 90+ member Customer Success team across 60+ global offices.➤ Product Launch: Developed and launched a new product platform to solidify customer relationships and secure additional $100 million in revenue, aiding financial growth and market expansion.➤ Global Leadership: Directed a multinational team of 140+ professionals across 7 global locations in EMEA, APAC, LATAM, optimizing IT, security, and customer support operations, which significantly exceeded key performance targets and enhanced organizational efficiency.➤ People Leadership: Executed strategic leadership and DEI initiatives to boost motivation and performance, elevating pre-existing high employee satisfaction scores by 5% over 2 years.

Seattle, Wa, Us

➤ Revenue Impact: Built and scaled a premier technical success program at Tableau, driving a 30x increase in annual revenue and delivering exceptional value to enterprise customers. ➤ Cost Savings: Used customer feedback and product telemetry to streamline support processes, reducing support cases by 100% and $500,000 in annual savings in human capital costs.➤ Global Leadership: Managed and scaled a global team of 60+ leaders and program managers, delivering premium customer support and success programs across APAC, EMEA, and LATAM while scaling operations to meet demand and enhance customer satisfaction.➤ Tableau Conference: Transformed the Tableau Doctor offering into a highlight at conferences, attracting over 1,000 participants per event, enabling interactions for customers & technical staff.➤ Training & Development: Led an internal training and certification initiative for 800 employees on Tableau Desktop and Server, improving technical skills and product expertise across company.

Seattle, Wa, Us

➤ Led a team of 12+ QA Engineers and SDET developers to develop and launch the Starbucks mobile app, resulting in a 212% year-over-year increase in mobile transactions. ➤ Directed the successful multi-platform release of the Starbucks mobile app across iOS, Android, and Windows, which expanded the user base to over 3 million across the U.S., Canada, and UK.➤ Managed the processing of 2 million weekly transactions through the Starbucks app, demonstrating successful scalability and robust performance under high-demand conditions.➤ Implemented Starbucks' Incident Management program, reducing monthly incidents by 80-100% across all network and infrastructure systems.

Master Of Business Administration (Mba)

Women Board Directors Development Program

Master Of Arts (Ma), Social Sciences

Bachelors Of Science (Bs), Education