Seulgi Son Email & Phone Number

• Ensure incident details are accurately captured and updated during the incident life cycle so a complete history of incidents and actions taken is maintained in Salesforce.
• Take ownership of incidents and requests, working directly with customers to investigate and resolve technical issues arising from their use of the service while collaborating with team members.
• Liaise/escalate with internal teams on Jira as necessary to ensure incident investigation and resolution is effective and efficient.
• Monitor application and infrastructure services through monitoring tools on AWS; perform application/infrastructure system checks with the aim of identifying and resolving issues before they impact customers.
• Contribute to the development of the team KnowledgeBase and online resources.
• Assist our customers in understanding products, services and ongoing issues through up‐to‐date reference documentation.

Shrewsbury, Massachusetts, United States

• Served as a resource and advocate for employee questions, concerns, suggestions and needs; provided direction to employees in the resolution of problems related to benefits, company policies and employee relations
• Developed new KPI system with each employee’s updated job description and tasks and successfully implemented the system to encourage employees with proper compensation with company and each employee’s goal
• Translated contents from Korean to English and vice versa; internal, legal and marketing documents
• Managed full-cycle recruitment including scheduling interviews and updating managers on candidates’ info as well as HR system with follow-up details.
• Proficient in using software like Outlook & MS Office.
• Set-up meeting for managers with candidate and vendors.

Seoul, South Korea

• Designed and implemented appropriate curriculum for the semester and summer programs to meet students’ competence and their goals
• Oversaw other teachers and directors to achieve quarterly and yearly goals
• Translated necessary teaching materials from English to Korean for other teachers
• Undertook various administrative tasks such as filing, processing and responding to correspondence

Brooklyn, New York, United States

• Set up and conducted on-site recruiting for 2.5 months in Long Island City, NY
• Managed the recruitment process such as reviewing new resumes, setting up interviews with candidates, and served as the company’s representative during interview
• Organized and updated employee information, records, reports, and post interview reports
• Handled discrete information related to employee immigration status, employee relations, changes in the organization, performance, confidential information issues, and other sensitive HR-related matters
• First responder to all the calls and visitors and help them out with their queries.

Cysa+, Cybersecurity

Per Scholas training offers the opportunity to earn the Cybersecurity Analyst Certification (CySA+), equipping students with fundamental.

Aws Cloud Practitioner

Activities and Societies: IT Fundamentals AWS Cloud FundamentalsAWS re/Start at Per Scholas is a full-time, classroom-based skills.

Bachelor Of Arts - Ba, Linguistics