Seulgi Son Email & Phone Number

• Ensure incident details are accurately captured and updated during the incident life cycle so a complete history of incidents and actions taken is maintained in Salesforce.• Take ownership of incidents and requests, working directly with customers to investigate and resolve technical issues arising from their use of the service while collaborating with team members.• Liaise/escalate with internal teams on Jira as necessary to ensure incident investigation and resolution is effective and efficient.• Monitor application and infrastructure services through monitoring tools on AWS; perform application/infrastructure system checks with the aim of identifying and resolving issues before they impact customers.• Contribute to the development of the team KnowledgeBase and online resources.• Assist our customers in understanding products, services and ongoing issues through up‐to‐date reference documentation.

Shrewsbury, Massachusetts, United States

• Served as a resource and advocate for employee questions, concerns, suggestions and needs; provided direction to employees in the resolution of problems related to benefits, company policies and employee relations• Developed new KPI system with each employee’s updated job description and tasks and successfully implemented the system to encourage employees with proper compensation with company and each employee’s goal • Translated contents from Korean to English and vice versa; internal, legal and marketing documents• Managed full-cycle recruitment including scheduling interviews and updating managers on candidates’ info as well as HR system with follow-up details.• Proficient in using software like Outlook & MS Office.• Set-up meeting for managers with candidate and vendors.

Seoul, South Korea

• Designed and implemented appropriate curriculum for the semester and summer programs to meet students’ competence and their goals• Oversaw other teachers and directors to achieve quarterly and yearly goals• Translated necessary teaching materials from English to Korean for other teachers• Undertook various administrative tasks such as filing, processing and responding to correspondence

Brooklyn, New York, United States

• Set up and conducted on-site recruiting for 2.5 months in Long Island City, NY• Managed the recruitment process such as reviewing new resumes, setting up interviews with candidates, and served as the company’s representative during interview• Organized and updated employee information, records, reports, and post interview reports• Handled discrete information related to employee immigration status, employee relations, changes in the organization, performance, confidential information issues, and other sensitive HR-related matters• First responder to all the calls and visitors and help them out with their queries.

Cysa+, Cybersecurity

Per Scholas training offers the opportunity to earn the Cybersecurity Analyst Certification (CySA+), equipping students with fundamental.

Aws Cloud Practitioner

Activities and Societies: IT Fundamentals AWS Cloud FundamentalsAWS re/Start at Per Scholas is a full-time, classroom-based skills.

Bachelor Of Arts - Ba, Linguistics