Seval S. Email & Phone Number

New York, NY, US

United States

New York, United States

Greater New York City Area

Attending all aspects of Customer Operations including the followings:-Tracking and collecting customer feedback-Troubleshooting technical issues-Internationalization -Localization-Trust and Safety -E-Commerce-Technical Support-Quality Assurance Tester

Remotely

• Translation, editing, proofreading content
• Interpretation
• Voice-recording projects

Greater New York City Area

Guided merchants on setting up their e-commerce storeTroubleshot merchant specific issuesReported issues to Product solutionsCollected data for feature requestsManaged projects related to international merchants

Greater New York City Area

Responded to customer-submitted email requests and live chats in a timely mannerTroubleshot and guided customers through website setup, including identifying system and site-specific website issuesStayed up to date on new product features and improvementsIdentified and communicated system issues to our Product Solutions teamOperated efficiently in a highly.

Greater New York City Area

Managing Social MediaMonitoring Forums, Blogs, CommentsConducted online e-tutoring sessions for German via webcam (beginners to advanced level)Proofread and edited content on company’s website

Greater New York City Area

Met and exceeded monthly sales quotaAttended to all aspects of customer service in courteous and professional mannerTargeted potential leads and solicited businessDeveloped and maintained relationships with existing customersAccumulated customer feedback for product research and developmentMultitasked in fast paced environment with high volume of.

Greater New York City Area

Translating from English to German, Turkish; from German to English, Turkish; from Turkish to English and German Provided tutoring lessons in German to adults and college students. Prepared students for their language exam and help adults pick up conversational skills quickly.

Cologne Area, Germany

Coordinated different marketing campaignsControlled diverse campaigns e.g. electronics, telecommunication-providers, internet providers etc.Organized all aspects of a marketing campaign from the beginning to the endSupervised staff membersDealt tactfully and effectively with difficult escalations from agencies or from customersIdentified new opportunities.