Sevda Ozdemir Email & Phone Number

Istanbul, Türkiye

Istanbul, Turkey

Turkey

Working as a Senior Product Manager for a product that is a simple and user-friendly cloud-based process platform designed for companies of different scales to easily manage their BPM, ESM and ITSM solutions and corporate processes from a single platform.• Led the development for a new low-code BPM (Business Process Management) SaaS product to enable companies to design their processes in minutes without writing code that decreased development cost.• Worked with sales and marketing teams to growth the product in the market.• Worked with digital marketing team to growth the product in the digital marketing area.• Understood the business requirements and mapped them into functional and technical requirements.• Increased customer satisfaction by designing easy-to-use, fast and modern interfaces working closely with UX, UI and technical teams.• Managed product scope and releases, including the prioritization of customer requests and product backlogs.• Worked with the management and sales for defining product roadmap and product strategy.• Worked with business analyst and development teams to designed new ESM (Enterprise Solution Modules) and ITSM modules for the customers.• Managed effectively cross-functional team and stakeholders on the projects.

Istanbul, Turkey

Senior Business Analyst with the responsibility to lead large projects and provide analytical results for ITIL based IT Service Management (ITSM) enterprise product. Worked on Problem Management, Change Management, Incident Management, and Request Fulfillment for the Onedesk.• Worked closely with customers to understand needs and problems.• Understood the business requirements and mapped them into functional and technical requirements.• Led collaboration meetings to develop key processes for the creation of a new product.• Managed product scope and releases, including the prioritization of customer requests and product backlogs.• Increased customer satisfaction by designing easy-to-use, fast and configurable interfaces working closely with UX, business owners, and architects for main responsible modules.• Achieved time efficiency and IT staff saving by designing new modules.• Documented software changes and enhancement requests using visual graphics• Ran functional, performance, and UAT test cases and involved in User Acceptance Test UAT for the final testing of the application in the deployment environment.• Trained and mentored Junior Business Analyst and Interns.• Established good working relationships with business owners,vendors, and stakeholders.• Received the ‘Time to Marketing’ award for managing and delivering many mid-small size projects on time.

Istanbul, Turkey

Worked as a Senior R&D Software Developer on Linux based platform for telecommunication solutions with C, C++, Python and, Shell Scripting. • Provided the architectural role for the Call Agent product for Nortel telecommunication solutions. • Developed for redesigned Gateway Controller card on the SAM21 Shelf Controller system. • Developed product and technology roadmap and strategy from concept to launch. • Modified existing software systems to enhance performance and add new features such as embedded DB connections.• Coordinated system installations, testing and code corrections.• Participated in team meetings with architects and project managers and provided input on expected deadlines, designs and enhancements.• Mentored junior development professionals to improve coding standards.• Coordinated with QA testers for end-to-end unit testing and post- production testing.• Identified issues in software processes and implemented optimization techniques.

Istanbul, Turkey

• Worked as a R&D Software Developer on Linux based platform for telecommunication solutions with C, C++, Python and, Shell Scripting.• Developed for redesigned Gateway Controller card on the SAM21 Shelf Controller system.• Instrumented and modified unit and integration tests to improve software quality and reliability.• Developed shell and bash scripts to communicate with kernel in order to provide real-time updated information.• Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.• Assessed and optimized hardware and software interfaces in coordination with engineeringteams.• Coordinated with QA testers for end-to-end unit testing and post-production testing.• Reviewed project requirements to identify customer expectations and number of resources needed to meet goals.• Tested newly created client code for bugs and framework issues to determine weaknesses.

Istanbul, Turkey

Part TimeWorking on the OLAP cubes on MS SQL Server 2005and creating reports with Reporting Service and Visual Studio .NET