As the Founder and Principal at ERS Consulting I partner with clients to plan and execute big picture ideas. My open, honest approach and agile learning style enable clients to feel comfortable and confident. ERS supports clients with Strategy Planning, Organization Effectiveness, and Change Management.Sample projects include:Develop and activate transformation strategies across three top US airports serving combined 135M+ passengers annuallyLead strategy and organization assessment/redesign for leading state-funded Early Childhood CommissionGuide and implement customer experience program and org structure improvements at leading US Transportation AuthorityERS is certified as a Women-Owned Business and Small Business Enterprise by The Port Authority of New York & New Jersey.

Public Sector consultant leader. Recommended and implemented strategic initiatives to public sector leaders in transit/transportation and higher education. Focus areas included program development and implementation, communications, and change management.Sample projects included organization/culture assessment of top 10 commercial US airport; student experience and billing process improvement at state university; talent management process review/improvement at regional public transportation authority

Executed change management and training for statewide Health Benefit Exchange, Affordable Care Act implementation project. The system won wide acclaim as one of the best-functioning state exchanges in the US.• Implemented communication strategies and learning objectives in support of user adoption• Collaborated with state Health Exchange officials to develop eligibility and enrollment policies and procedures for case managers and community-based agencies • Developed instructor-led and web-based policy/procedure training materials designed for 4,000 recipients• Delivered training to 300 Medicaid case managers in the field

Interviewed quality assurance and quality improvement leadership at 18 agencies; developed and deployed online survey to all 32 organizations. Analyzed findings from interviews and surveys and identified quality practices in the context of the nationwide child welfare knowledge collective. Presented findings and recommendations to city agency and contracted organization leadership.

Managed a team of 12 supervisors of clinical services and 12 administrators of special education to achieve consistency and inclusiveness of all students in 320 public schools citywide. Designed and deployed talent strategy processes and protocols and strategic communication plans that contributed to increased service delivery to students with disabilities.

Managed innovative school support partnerships between Department and private education and leadership organizations to ensure accountability and fiscal responsibility.

Held senior advisor role to leader of innovative team integrating academic and operational support to 30 public schools as part of principal empowerment initiative. Coached team of 10 SMEs to realize efficiencies in fiscal, safety, academic, and purchasing, permitting school leaders the time and space to innovate based on their population’s unique needs

Collaborated with executive Department leadership to respond and resolve education stakeholder policy concerns

Accepted to the U.S. Corporation for National and Community Service immediately following graduation. Fulfilled a one-year service commitment to the Monterey County, California United for Literacy Program providing reading and writing academic intervention services to English Language Learners in grades K-5 and teaching summer school to subset of grade 1 and 2 students.