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Zürich, Schweiz

Zürich, Schweiz

In my role, I represent the brand at the front of house by welcoming, exciting, and educating customers. I provide product and brand consultations for GM/Cadillac, capture and pre-qualify potential customers, and ensure all touchpoints meet brand standards. I organize test drives and offer first-level customer support in-store, by phone, and via email. I assist with orders and financial solutions, continuously improving POS processes. Additionally, I support EU-wide deliveries, events, and pop-up initiatives.In meiner Rolle repräsentiere ich die Marke an vorderster Front, indem ich Kunden willkommen heiße, begeistere und informiere. Ich berate zu Produkten und der Markenphilosophie von GM/Cadillac, erfasse und qualifiziere potenzielle Kunden. Ich sorge dafür, dass alle Kontaktpunkte den Markenstandards entsprechen, organisiere Probefahrten und biete ersten Kundenservice im Geschäft, per Telefon und E-Mail an. Ich unterstütze bei Bestellungen und Finanzlösungen und verbessere kontinuierlich die POS-Prozesse. Zusätzlich unterstütze ich EU-weit bei Lieferungen, Veranstaltungen und Pop-up-Initiativen.

Zurich, Switzerland

Operative Verantwortung für die laufende SchichtVerantwortung über den optimalen Ressourceneinsatz in Zusammenarbeit mit WiCoDiGewährleistung der operationellen Prozesse und Sicherstellen eines optimalen Kundendienstes unter Einhaltung der vereinbarten Richtlinien (SLA) und SicherheitsvorschriftenQualitätskontrollen und Einleitung korrigierender MassnahmenRepräsentation der Abteilung und Schnittstellenpflege zu internen und externen Kunden und PartnernBeurteilung und Rückmeldung an Mitarbeitende in Bezug auf Qualität, Fachkenntnisse, Haltung und ErscheinungEnsure compliance with all Swissport's corporate and airline safety and security procedures to meet/exceed regulatory standardsEfficient Resource Planning (manpower, equipment) and manage scheduling,Maintain good relations with customers and airport authorities,Provide support to front line staff and management. Resolve issues in a timely mannerCoach and train all employees to effectively improve operations,Ensure workforce adherence to company policies and procedures,Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments etc...Administer new hires, recalls, terminations, and changes via Dayforce system,Maintain, monitor, and report on agreed key performance indicators (KPI's)Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirementsEnsure senior management is informed of important issues such as flight irregularity in a timely manner

Zürich Area, Switzerland

Swissport International Ltd., on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 265 million passengers annually, and handles approximately 4.7 million tonnes of air cargo at 133 warehouses world-wide. With a workforce of 68,000, the world’s leading provider of ground and air cargo services is active at 315 airports in 51 countries across all five continents. In 2017, the group generated consolidated operating revenue of EUR 2.8 billion. Mission Statement:To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience.

Zurich, Switzerland

Kloten, Zurich, Switzerland

Passanger Service

Zürich Area, Switzerland

Baar, Canton Of Zug, Switzerland

Senseology is a system engineering company located in Baar, Switzerland. We offer system solutions and software engineering for sensor data acquisition, fusion and decision making based on unmanned aerial systems (UAS). Our development process embraces the model-based design philosophy, which drastically reduces time and cost for deploying and maintaining a system solution. A record of successfully installed systems designed with this development approach shows that Senseology can also make your data acquisition and analysis task involving UAS-based sensors become a real reliable solution in short time.

Berlin Und Umgebung, Deutschland

Hard-working, motivated marketing professional delivering outstanding performance in the biggest events management company worldwide. Frequently working on new, innovative business conferences ranging from the following: Energy, Finance, IT, Manufacturing, Process Management, Life Sciences and Human Resources. Multitasking between multiple projects at different stages of their promotional cycle with the support and communication of the marketing, sales and production division at the Marcus Evans Berlin office. Responsibilities include:- Contributing and delivering an average 40% of the company’s total revenue (yearly) within 30 business projects- Supervising the marketing team with regards to researching new, potential leads- Drafting and preparing email campaigns (drip marketing) to existing and new clients- Searching and endorsing media partners within the IT production, Automobile, Process, Banking and Finance, and Human Resources industries- In constant communication with clients who have a potential need and interest to attend business conferences

Germany

As part of the Sponsorship sales team, I embarked on a new, exciting role as a Recruitment Manager whereby I was able to review and select potential candidates to join the firm. The GM developed and implemented a new division into the company’s structure to ensure that recruitment standards and regulations were compliant to the goals and mission. Responsibilities included: - Created adverts, both online and print, such as Monster, StepStone, Berliner Zeitung, Tagesspiegel and KarierNet for following offices: Berlin (4 x Division), Leipzig (2 x Division), Istanbul (2 x Division), Linguarama (all)- Reviewed and collected CVs and completed internal forms to start proceedings within a 72-hour period after meetings with the GM- Once these have been reviewed and allocated, I stored the CVs in the company database and kept a track record of each potential candidate- Phone Screens with the applicants and then after, I conducted the 1st interview to qualify if they have the work permit/residence permit - Making appointments and arrangements after consulting with the GM and administer the appropriate manager from each division to conduct the 2nd Interview - After the 2nd round of interviews, I organized meetings with the GM to communicate about the starting date of the successful candidates and recorded the unsuccessful candidates in the company’s recruitment system- Ensured that we collected the signed contracts from the “new starters” and arranged training school for them- Prepared Exit interviews for those employees who wished to leave the company or, alternatively, who did not fulfill their obligations and duties as written in their work contract

Istanbul, Türkei