Directing both a team of Branch and Business Relationship Managers in Kerry through the AIB’s current business transformation programme and return to profitability. Implementing a superior customer experience through the branch network in Kerry consisting of 140 staff to both AIB’s existing and future customer base. • Drive performance through People & Customers• Help to meet the ambitions & objectives of both personal & SME customer bases.• Develop the talent & capability of people.• Provide thought leadership both internally in the organisation & externally in the marketplace.• Optimise structures systems & processes to deliver the most effective service possible.• Strong & robust approach to risk management across the business.• Strong change management experience with focus on regulatory matters & operational excellence.

Manage the Recovery and Restructuring Strategy for SME borrowers >€1m in Ulster Bank RoI. Implement a deleverage programme across Ulster Banks SME distressed portfolio. Lead a team of experienced restructuring relationship managers to devise, negotiate and agree a restructuring plan of action for all SME distressed borrowers >€1m in Ulster Bank RoI.

Identified and developed management information reporting to drive sales performance in SME market. Rolled out automated sales force management system to 160 relationship managers. Ensured strategic lending plan for 2008 and 2009 were set and achieved within agreed risk appetite limits. Increased SME deposit base for Ulster Bank.

Agreed the strategy for Ulster Banks Retail branch network in RoI. Managed a team of 1,500 staff located throughout 126 branches. Embedded compliance, risk and sales culture throughout the branch network in RoI. Increased the customer base and opened 20 new branches. Improved staff engagement and increased customer satisfaction ratings.