Steven Farrell Email & Phone Number

United States

United States

Myrtle Beach, South Carolina, United States

Manage data services team for managed service provider (MSP) including remote staff and field techs. Assessing equipment, services, and environments for potential new clients. Increased net client base by 12% for 2023. Added equipment rental services to revenue stream. Hold quarterly reviews with clients to further client relationships. Ensure my team meets service level agreements. Coordinate scheduling of techs with Help Desk team. Develop and manage budget for data services business unit.

Monroe, North Carolina, United States

Implement VoIP PBX system, leveraging the network and connected locations to centralize the county’s telecommunications. Consolidated telecom services eliminating maintenance for legacy systems and separate telecom accounts, saving 23% on telecom expenses. Provide support for data center systems and appliances. Developed policies for mobile device procedures and technology use. Leading support staff to maintain internal service levels. Implemented text and social archiving program to simplify information requests. Work with IT director to develop strategic plans, disaster recovery plans, and annual budgets. Team member for Tax appraisal and billing system.

Monroe, Nc

Provide guidance for new system implementations and upgrades. Install, monitor, and support equipment and systems, including Compellent (Dell) SAN, VM-Ware hosts and guests, MS-Exchange, and HP network infrastructure. Backup, move and restore SQL databases. Purchase and support service for mobile phones, tablets, and mifi’s. Provide reports for billing by cost centers and departments. Perform audits on mobile device usage.

Charlotte, North Carolina Area

I started a technology business offering hardware and software sales, networking and equipment, installation, repair, and maintenance. Also, employed as a contractor providing similar services.

Charlotte, North Carolina Area

This was a 24x7 technical support call center. I was responsible for region backups, running daily reports for region.

Matthews, Nc

Design / implement / maintain Windows based LAN from purchasing and installing hardware, adding clients and security, back-up/restore, and disaster recovery strategiesImplemented Sage ERP, increasing customer service by reducing information lookup times, improved collections with current account informationSupport of corporate office and remotes officesCreated advertising on national and regional levels, which helped grow market shareDeveloped and maintained customer database to track customer historyManaged national and international trade show participationDeveloped budget for annual marketing programsManaged warehouse personnel and operationsDeveloped relationships with customers, from job site crew to business ownersManaged year-end inventory at corporate office and branch locations

Master Of Business Administration (Mba), Finance, Marketing

Excited to have earned my MBA May 2018

Certified Govt Cio

Bachelors, Information Systems / Business Admin

Education record