Steven Farrell Email & Phone Number

Mentor

Support product vision, development, execution and delivery of our issuer authentication product VCAS.Engage current and potential customers with sales, account executives and solution engineers to present product features, value and opportunity. Our engagements provide insight, industry knowledge, networking and expertise that aligns customer business goals with industry protocols and standards to improve outcomes. These engagements currently include cross industry pilots on the newly introduced standard, regional regulation such as PSD2 and shifting consumer dynamics.Support and provide training and product documentation to sales, customer support and delivery teams.Lead Product Manager partnering with cross functional teams to define, develop and deliver and maintain VCAS, a global issuer authentication platform (VCAS) based on 3DS protocol which supports versions 1.0.2, 2.1 and 2.2. VCAS supports the 3DS standard defined by EMVco and includes all major card network rule specifications and has been designed to integrate with 3rd party authentication providers to deliver strong authentication via One Time Passwords (OTP), Biometrics and application methods triggered via rules. The platform provides a sophisticated portal with administrative access to the VCAS Rules Application which allows issuers to develop and manage their authentication programs across business units and portfolios , The Reporting Application to access transaction and program data and the Customer Service application to provide tools for customer service representatives.Led project to define, develop and deliver digital wallet for Fortune 500 Customer.

Richfield, Oh

Envisioned and lead implementation via Agile development processes of new web based buyer application to introduce all makes mechanical parts catalog and e-commerce application. Developed launch plan to introduce, test and manage application in market that includes 1,800 current customers and 13,000 buyers using buyer application nationwide monthly and over 40,000 registered. Managed business expectations and communicated while implementing performance and market demanded enhancements through the role out using Agile methodologies.Work with internal teams to communicate product capabilities, roadmap and support customer service.Partner with marketing to communicate product launch, promotions and software updates. Work with sales and marketing to produce tactics and collateral that allows the sales team to identify and engage markets and prospects. Conduct market research including field work, competitive analysis and analyze market data to impact roadmap, ROI, marketing and sales s. Support business development and national sales to research ROI and market opportunity with potential partners and communicate current product offering and capabilities to potential partners, customers and industry leaders. Leadership role in organization while transitioning to Agile development practices.Work across business units to provide additional support for delivery, planning and third party support to ensure on time, high quality delivery of organizational initiatives.

Cleveland/Akron, Ohio Area

- Develop and maintain product roadmap by researching market trends, user and customer feedback and competitive analysis to develop and prioritize new products and features. - Develop business requirements and functional requirements for new products and features. - Lead design, development and business teams to deliver roadmap products, product features, and new software architecture. - Provide support across business organizations including sales, marketing and customer services. - Provide product information to business to the sales and customer services including new feature information, upcoming enhancements and new products.- I was instrumental in developing processes to develop requirements and deliver software from start up to middle stage company.

- Developed framework to deliver rich user experience for quoting system using Flash and ActionScript. - Designed and developed front end solutions for online payments system. Developed requirements for engineering and QA testing. - Conducted user testing for functional designs to improve the online customer support website. - Worked with project management and cross functinal teams to prioritize and deliver projects.

Designed and developed website.

- Designed and developed front end application for email distribution services. - Designed and developed rich media content for customers. - Designed and developed front end application for business customers.