An accomplished IT leader with over 20 years of experience driving operational excellence, security best practices, and strategic technology initiatives across global organizations. Expertise spans IT operations, information security, risk management, cloud computing, and digital transformation. Proven track record of building high-performing teams, optimizing processes, and implementing robust security frameworks to safeguard critical assets and data.IT Operations Management: Oversee end-to-end IT operations, including infrastructure, applications, service delivery, and support. Implement ITIL practices, automation, and continuous improvement methodologies to enhance efficiency and reliability.Information Security: Establish comprehensive security programs aligned with industry standards (NIST, ISO, etc.) and regulatory compliance requirements. Manage risk assessments, incident response, and threat mitigation strategies to fortify cyber defenses.Cloud Strategy & Migration: Architect and execute cloud adoption roadmaps, leveraging public, private, and hybrid models. Ensure seamless workload migration, scalability, and cost optimization.Digital Transformation: Spearheading digital initiatives by integrating emerging technologies (AI, IoT, big data) into business operations. Vendor & Contract Management: Negotiate and manage vendor relationships, SLAs, and outsourcing contracts. Conduct performance reviews and ensure adherence to contractual obligations.Strategic Planning & Governance: Collaborate with executive leadership to align IT strategy with business objectives. Establish robust governance frameworks, policies, and metrics to measure success.A trusted advisor and strategic partner skilled in bridging the gap between technology and business goals. Committed to fostering a security-conscious culture, driving operational maturity, and delivering tangible value through technology-enabled solutions.

Enthusiastic and experienced lead cybersecurity instructor with a passion for empowering aspiring cybersecurity professionals. Currently teaching a comprehensive Introduction to Cybersecurity course as part of an eight-month bootcamp program sponsored by ThriveDX at US universities nationwide. Possess expertise in a wide range of cybersecurity topics, including information security, risk management, network security, system security, application security, offensive security, and threat analysis. Adept at engaging and instructing students of all levels, fostering a deep understanding of cybersecurity principles and practices. Committed to preparing students for successful careers in the ever-evolving cybersecurity landscape.

Led the Security of Blockchain (TradFi, CeFi, and DeFi) and Company assets for crypto finance start-up 21.co • Hired to create the Information Security Program for Crypto Finance Start-up • Provided all training to employees, contractors, and vendors • Evaluated and selected MDM to protect endpoints • Developed Security Best practices and worked with engineering teams to implement these in CI/CD • Partnered with vendors for the SIEM and SOC to monitor networks, Cloud Infrastructure, and Source Code Repos • Conducted Penetration Testing on apps and infrastructure • Partnered with DevOps to ensure the security of the Cloud Infrastructure (AWS) • Ensured all systems use MFA for Access • Audited Smart Contract / Blockchain Security of our products • Evaluated and selected vendors to conduct audits of our Smart Contracts and SOC

Responsible for securing networks and developing policies and procedures to reduce the risk of cyber incidents for various clients and industries.Implemented remote work and streaming solutions for clients, schools, and religious education organizations to help them continue to drive their mission during the pandemic.Developing and implementing a cyber security program and leading the team and projects at a large international law firm.

Drove all Technology, including Data and Cyber Security, Privacy, Application Development, and Infrastructure for an Education Technology solutions company. • Lead strategy for the entire organization and the execution of short- and long-term strategy deployment. • Responsible for expanding our business internationally with Canada as first new market. • Delivered privacy and security initiatives to protect personal data and enforce security best practices across enterprise. • Introduced and drove Agile development and led development teams in completely re-engineering our technology platforms, including an award-winning Mobile App and enabling “Virtual Volunteers” to record books from anywhere in the world. • Led and managed eight physical recording studios and one virtual studio across the US, challenging the staff to raise the quality of our Audio Books. • Reduced risk and provided scale by moving our infrastructure to Amazon Web Services. • Saved $20K/month by switching telephony vendors and re-architecting the VOIP system. • Introduced a Risk Management framework to identify and reduce risks from having adverse effects on business.

• Created and managed a plan to convert 40 vendor outbound campaigns to in-house Genesys Telephony solution, achieving savings of $.07 per minute for every call for Express Scripts. • Integrated and implemented a vendor solution and software for a large architectural and engineering firm. • Developed cybersecurity solutions to protect companies from threats including developing backup solutions and Intrusion Detection Systems.

Directed Service Technologies for the Wealth Management Americas Division, including CRM development, workflow, and IVRs. Led and managed teams responsible for KANA Email System, Performix workforce management system, IEX for reporting, PeopleSoft for case management and CRM, and AVAYA Conversant and Periphonics IVRs. Developed strong partnerships with business teams to deliver the right solutions using agile project management best practices. • Recovered the Journal Automation Project (JEC) which used IBM MQ Workflow 3.6 and Java, delivering one month ahead of schedule with all functionality after the project was $7M over budget and two years late. • Organized, managed, and staffed the Operations PMO for Information Systems Division (ISD), enforcing standards, developing best practices, and providing a consistent framework for ISD. • Reduced cost of emerging affluent customers and refocused financial advisors on High Net Worth Clients; designing architecture and implementing solutions for Emerging Affluent Investment Center, including call recording, Customer Relationship Management (CRM), AVAYA PBX Routing, and Interactive Voice Response systems (IVR).

Managed the Document Imaging Team, Call Center, and IVR Teams, with more than 35 employees across four teams in the US and India. Responsible for the development and architecture of emerging technology at the firm. • Earned Pershing's “Manager of the Year.” • Conducted vendor selection and contract negotiations to save the firm $500k annually and selected an open architecture platform for both imaging and IVR development. • Created a special team to address Non-Traditional Applications to allow migration to Windows XP. • Transformed departmental imaging solution into online, enterprise imaging service accessible to all customers • Developed infrastructure for new Genesys speech-based IVR full service trading system. • Participated in CMM Level 2, 3, 5 certification. • Created a PIN reset speech application using Nuance and Genesys biometrics to reset passwords and reduce costs by leveraging speech technology to assist internal customers. • Subject Matter Expert for technology intellectual property and legal claims, avoiding expensive class action lawsuit.

Responsible as Senior Architect of Service Delivery platform used by 2000+Customer Service Representatives in all locations. • Designed, implemented Service Delivery System (SDS) to service customers using Genesys CTI in 11 contact centers • Built 1st object-oriented image viewing and verification station, where agents would view Provider prescriptions. • Reduced cost by 80%+ in call centers; leading team in design of “Case” database, to record and collect all customer contact information and enabled pharmacy technicians to transfer calls to pharmacists on an as-needed basis. • Designed, coded, and maintained the fax prescription system used to renew and refill drugs without mail processing, reducing costs significantly and providing same-day turnaround of prescriptions.