Stephen E. Ferranti Email & Phone Number

New York, NY, US

New York City Metropolitan Area

New York, NY, US

An accomplished IT leader with over 20 years of experience driving operational excellence, security best practices, and strategic technology initiatives across global organizations. Expertise spans IT operations, information security, risk management, cloud computing, and digital transformation. Proven track record of building high-performing teams.

Miami, FL, US

Enthusiastic and experienced lead cybersecurity instructor with a passion for empowering aspiring cybersecurity professionals. Currently teaching a comprehensive Introduction to Cybersecurity course as part of an eight-month bootcamp program sponsored by ThriveDX at US universities nationwide. Possess expertise in a wide range of cybersecurity topics.

Zurich, CH

• Led the Security of Blockchain (TradFi, CeFi, and DeFi) and Company assets for crypto finance start-up 21.co
• Hired to create the Information Security Program for Crypto Finance Start-up
• Provided all training to employees, contractors, and vendors
• Evaluated and selected MDM to protect endpoints
• Developed Security Best practices and worked with engineering teams to implement these in CI/CD
• Partnered with vendors for the SIEM and SOC to monitor networks, Cloud Infrastructure, and Source Code Repos

Responsible for securing networks and developing policies and procedures to reduce the risk of cyber incidents for various clients and industries.Implemented remote work and streaming solutions for clients, schools, and religious education organizations to help them continue to drive their mission during the pandemic.Developing and implementing a cyber.

Princeton, New Jersey, US

• Drove all Technology, including Data and Cyber Security, Privacy, Application Development, and Infrastructure for an Education Technology solutions company.
• Lead strategy for the entire organization and the execution of short- and long-term strategy deployment.
• Responsible for expanding our business internationally with Canada as first new market.
• Delivered privacy and security initiatives to protect personal data and enforce security best practices across enterprise.
• Introduced and drove Agile development and led development teams in completely re-engineering our technology platforms, including an award-winning Mobile App and enabling “Virtual Volunteers” to record books from.
• Led and managed eight physical recording studios and one virtual studio across the US, challenging the staff to raise the quality of our Audio Books.

• Created and managed a plan to convert 40 vendor outbound campaigns to in-house Genesys Telephony solution, achieving savings of $.07 per minute for every call for Express Scripts.
• Integrated and implemented a vendor solution and software for a large architectural and engineering firm.
• Developed cybersecurity solutions to protect companies from threats including developing backup solutions and Intrusion Detection Systems.

Zurich, CH

• Directed Service Technologies for the Wealth Management Americas Division, including CRM development, workflow, and IVRs. Led and managed teams responsible for KANA Email System, Performix workforce management system.
• Recovered the Journal Automation Project (JEC) which used IBM MQ Workflow 3.6 and Java, delivering one month ahead of schedule with all functionality after the project was $7M over budget and two years late.
• Organized, managed, and staffed the Operations PMO for Information Systems Division (ISD), enforcing standards, developing best practices, and providing a consistent framework for ISD.
• Reduced cost of emerging affluent customers and refocused financial advisors on High Net Worth Clients; designing architecture and implementing solutions for Emerging Affluent Investment Center, including call.

Jersey City, New Jersey, US

• Managed the Document Imaging Team, Call Center, and IVR Teams, with more than 35 employees across four teams in the US and India. Responsible for the development and architecture of emerging technology at the firm.
• Earned Pershing's “Manager of the Year.”
• Conducted vendor selection and contract negotiations to save the firm $500k annually and selected an open architecture platform for both imaging and IVR development.
• Created a special team to address Non-Traditional Applications to allow migration to Windows XP.
• Transformed departmental imaging solution into online, enterprise imaging service accessible to all customers
• Developed infrastructure for new Genesys speech-based IVR full service trading system.

• Responsible as Senior Architect of Service Delivery platform used by 2000+Customer Service Representatives in all locations.
• Designed, implemented Service Delivery System (SDS) to service customers using Genesys CTI in 11 contact centers
• Built 1st object-oriented image viewing and verification station, where agents would view Provider prescriptions.
• Reduced cost by 80%+ in call centers; leading team in design of “Case” database, to record and collect all customer contact information and enabled pharmacy technicians to transfer calls to pharmacists on an as-needed.
• Designed, coded, and maintained the fax prescription system used to renew and refill drugs without mail processing, reducing costs significantly and providing same-day turnaround of prescriptions.