Product: AI Agent Assist• Launched Real Time Voice Assistant for Contact Center leveraging Google Dialogflow (CCAI), ChatGPT, and other AI techniques delivering agent assistance, task management, and call summarization • Took over beta product in crisis and to launch with. Led core teams with PS, Product Marketing, Sales Leaders to align and execute quarterly goals.• Assisted with re-pricing effort, designed, architected new ChatGPT Summaries feature to beta • 15x YoY seat growth, with strongest adoption among Fortune 100 healthcare & insurance leadersProduct: Workflow Automation • Launched a new software automation startup acquisition to Five9 customers, focusing on adoption and rev ramp,• Negotiated yearly roadmap for entire product directly with estaff, built out product performance metrics and measurement • Drove 25x increase in revenue over one year, and delivered enterprise scale & compliance features (GDPR) and improved UX

• Drove integrations partner support and usability for Salesforce, Microsoft Dynamics, Zendesk & Servicenow for Five9 customers. Conceived, aligned, and delivered improvements to Agent UI and APIs, ensured compliance with partner policies for marketplace listings to drive visibility.• Designed and delivered an integration SDK for users of third party CRMs• Portfolio wide 30% increase CRM integrations by subscriber count

• Managed Talkdesk’s App Store, driving 50% YoY growth in revenue & installs with over 35+ industry partners, including Integrations with Salesforce, Microsoft, Zendesk, Servicenow and other 3rd Party Add-ons (reporting, analytics, agent productivity)• Deployed an MVP Partner Developer portal to streamline developer onboarding, app management, user management, and revenue reporting.

Responsible for the 2600hz Product Line and Roadmap.

Working with VARs, Telcos, and service providers to deliver best in class hosted telecom services.

Building bridges between Detroit and Silicon Valley by connecting innovation leaders across the spectrum.The Autotech Council brings the OEMS, vendors, and startups interested in connected car and other new automotive related startups technologies together in one room for full and half day meetings once a month. Meetings include topical presentations, panels, and startup reviews. Member companies use the Council for education, business development, and innovation research.

Evaluate and develop new lines of business for the Kerton Group.

Served as IT Consultant for a new charter school in the Phoenix area. Determined requirements, purchased equipment, interfaced with vendors to place orders, and set up all PCs. After initial setup, served in a part time role supervising school network.

Special Bids Pricing; Served in a pivotal, dual role position, providing support and pricing to company sales reps, and representing Lenovo to a telesales subcontractor. Position was highly visible and required fast, accurate analysis as well as political sensitivity, managing relationships between different levels and channels of sales.Strategy and AnalysisPerformed cost, profit, and revenue analysis to set pricing guidance to Large Enterprise accounts. Analyzed historical data and market comparisons to determine appropriate pricing levels and drive revenue.Evaluated and approved pricing requests at the account level, balancing revenue and profit incentives.Led strategy sessions on low margin or competitive accounts, building consensus on account strategy and driving innovative solutions to account pain points.Team Management/MarketingRepresented Lenovo as the single Finance side representative to a Direct Sales subcontractor, providing guidance, authorizations, and cross-functional support to 50 telesales reps.Led monthly training sessions to increase rep awareness and drive customer engagement in sales promotions, pricing strategies, and product marketing directivesApproved all quote level special pricing requests and provided one-on-one counseling to reps on proper pricing strategy, ensuring quick sales execution and maximizing profit and revenue on fast moving opportunities.Project Manager on several business process improvement projects to enable compliance tracking, improve error recognition and shorten turnaround time.

Critically important reporting position responsible for analyzing and reporting large amounts of commodities trading data, and providing support to trade desks as well as senior management. Financial AnalysisLeveraged math and Excel skills to build complex reports, perform ad hoc scenario analysis, and provide accurate and meaningful charts and graphs to employees at all levels including audit, trade desks, and the Senior Executive Management Committee for all trade activities.Designed and built Credit Risk Management system for Arizona Public Service and Pinnacle West Capital Co, replacing manual entry spreadsheet with a fully automated Access suite, reducing report cycle from weekly to daily.Worked with user groups, including traders, management, and audit, to design relevant, customized reports for each separate department, enabling one-look decision making and increasing usability, accuracy, and functionality of reports.Maintained all essential counterparty information, collateral balances, and other credit related information, ensuring system accuracy and reducing exposure and audit risk.Project Management Serving as Project Manager, built consensus and secured agreement from senior management for in house Credit Risk Management (CRM) System, then oversaw project to successful completion. Authored project proposal for senior approval committee and secured funding for project.Served as primary contact for IT through entire Software Development Lifecycle, working cross functionally to build consensus and keep project on target.Representing user groups, authored all documents relating to rules and requirements of CRM system, including flowcharts and requirements gathering documentation. Reviewed and advised on all Design deliverables and ensured IT understanding and acceptance.Led all User Acceptance Testing design and execution, ensuring system performance and accuracy.

Marketing Acted as part time consultant responsible for managing ad campaigns and controlling costs for a small brick and mortar business attempting to launch into web sales.Reviewed and adjusted current Google AdWords strategy, increasing click-through rate and lowering overall monthly spend.Worked with website managers to implement new shipping strategy designed to lower shipping charges and increase simplicity.Designed and executed email coupon campaign to offer discounts to repeat customers.Improved accounting system, reconciling all accounts and establishing cash management system.