Samuel Fluker Email & Phone Number

Spartanburg, Sc, Us

Greenville, South Carolina, United States

Lewiston/Auburn, Maine Area

Primary Objective is to proactively maintain application availability and environment integrity.In-depth Knowledge of Enterprise Level Applications, how the applications function independently, and how they interact with the various infrastructure components, as well as their upstream and downstream application dependencies.From independent to enterprise level project execution and application implementations.Effectively work with both technical and non-technical customers and vendors.Manage work independently while working with a geographically dispersed team & organization.Basic to Advanced Knowledge of the following server class operating systems:Red Hat Enterprise Linux, HP-UX, IBM AIX, Windows Server NT 3.51, 4.0, 2000, 2003, 2008, 2012, 2016Understanding Clustering, High Availability, Load Balancing, Virtualization, and Cloud ComputingWorking knowledge of industry standard best practices such as ITIL & SDLC, DevOpsEnterprise Class Change Management, Incident Management & Problem Management involving root cause analysis investigation and troubleshooting.Knowledge of a variety of enterprise class storage solutions, networking components, and applications.Subject Matter Expert Consultation providing insight and recommendations based on industry and technology trends, system strategy and design for engineering, architecture, project, build and various support teams.Influence product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are untested/unproven in the market.Develop and configure environments from conceptualization through stabilization using various platforms.Work autonomously on highly complex projects or issues which are diverse in scope and/or multi-faceted and often provides leadership and direction to other groups of IT Professionals within and occasionally outside of the organization.After hours & On Call Support

Lewiston/Auburn, Maine Area

As a Technology Support Agent your job is never the same on a day to day basis, being able to work in a constantly changing environment is key.The ability to remotely troubleshoot a wide variety of computer based problems while working primarily with internal customers and contractors on a regular basis.Knowledge of the following desktop operating systems are key and highly recommended.MS DOS, Windows 3.1, 95, 98, 2000, NT, & XPThe ability to understand a wide variety of small scale to enterprise scale applications and how they function on a day to day basis.The ability to troubleshoot individually reported incidents, and correlate them to potentially larger problems.Incident Management, Problem Management, & Root Cause Analysis.Administration of user accounts and group permissions ranging from Novell, NT Domains, and Active Directory Forests, and a variety of other enterprise applications and servicesJob responsibilities would also consist of mentoring and training coworkers on an as needed basis.

Lewiston/Auburn, Maine Area

• Started as a Full Time Cashier with aspirations to work with electronics and computers.o Consisted primarily of Sales and Customer Serviceo Involved maintaining a balanced cash drawer at the end of each business day.• Transferred into Electronics Department, aka Business Machines.o Consisted primarily of Sales and Customer Service.o Involved learning and answering questions about some of the latest Home and SOHO grade hardware and peripherals from multiple manufacturers including but not limited to Brother, HP, Cannon, Compaq, IBM, Intel, and AMD.• Transferred into PC Tech, A new concept where Staples would offer computer repair services to consumers.o Consisted primarily of Sales, Customer Service, and Technical troubleshooting skills.o Involved Troubleshooting and analyzing simple to complex problems with customer desktops and laptops, replacing hardware components or re-installing software as seen appropriate.• Transferred to Managero Consisted primarily of Sales and Customer Serviceo Involved working with employee scheduling, payroll, inventory management, cash office processing, store security, daily status reporting.

Lewiston/Auburn, Maine Area

Responsible for accurate cash balancing from register operationResponsible for making sure product was presentable and readily available for customersResponsible for cleanup of spills & contaminatesResponsible for Paint Mixing and Key Creation