System of Care Manager 2017 – 2019Team Lead 2014 – 2017Intake Specialist 2012 – 2014Case Manager 2009 – 2012Rebuilt a behavioral health clinic for an industry leading agency to support mission of service and quality. Leveraged strengths in change management and team building to decrease turnover and increase revenue by 20%. Directly and indirectly supervised a staff of 30, serving more than 700 clients. Oversaw day to day operations. Repeatedly promoted due to strong performance.• Spearheaded new systems of quality-based employee expectations that maximized billing opportunities with minimal resources while also more efficiently meeting client needs.• Hired, onboarded, and trained new employees, serving as a mentor and utilizing data-driven leadership techniques to improve efficiency.• Ensured all work adhered to agency policies as well as met standards of regulatory bodies through direct observation as well as quality compliance audits.• Completed annual performance appraisals, emphasizing professional development.• Served as a liaison between agency and external entities becoming a “go-to” point of contact.• Responsible for initial face-to-face contact with clients, gathering information on needs and providing initial recommendations for service provision.• Maintained regular contact with clients to identify needs, set goals, and create then monitor plans to achieve them.