Suzanne Frueh Email & Phone Number

PROJECT, PROGRAM & PORTFOLIO MANAGEMENTStrategic Leader with clear vision and leadership to drive project/program goals and achieve operational excellence. Extensive experience establishing PMO governance, processes, and standards to meet deliverables with highest accuracy and quality standards. Background with private to Fortune 500 companies with diverse industry clients.Built PMO’s from the ground-up to support national and global delivery organizations, creating project planning and framework cycles, implementing PPM tools and processes, and establishing Level 3 PMO maturity model. Revitalizes operations to achieve more robust process while managing multiple, ongoing initiatives and budgets up to $100M expense for companies/clients across broad industry spectrum.

Listed skills include Program Management, Process Improvement, Strategy, Leadership, and 43 others.

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  Rvp, Services Leader

  Salesforce

  Feb 2020 - Present

  Oversee a high-performing remote team successfully selling and delivering $100M of professional services to our customers as part of a highly matrixed, cross-functional team in close partnership and collaboration with Sales.Establish and continuously scale best practice implementations to support exceptional client satisfaction outcomes and pre-emptively identify and resolve potential conflicts and challenges to reduce escalations.Accountable for the successful delivery of… Show more Oversee a high-performing remote team successfully selling and delivering $100M of professional services to our customers as part of a highly matrixed, cross-functional team in close partnership and collaboration with Sales.Establish and continuously scale best practice implementations to support exceptional client satisfaction outcomes and pre-emptively identify and resolve potential conflicts and challenges to reduce escalations.Accountable for the successful delivery of highly visible engagements and services offerings including governance, quality assurance and oversight of all projects in the professional services portfolio. Responsible for achieving strategic and financial targets including professional services revenue, team utilization, customer satisfaction, customer business value, team development, employee engagement, operational innovation and excellence.Develop and up-skill high-performing and loyal teams by setting transparent targets, facilitating training and development, motivating and coaching others, driving urgency and results using a clear vision and strategy. Create processes and approaches focused on solutions-oriented delivery derived from expertise, data and forecast analysis. Show less