Sebastian Sarmiento Email & Phone Number

Phoenix, Arizona, United States

Handle all top-level query requests while designing custom automated solutions. Work directly under the Senior Vice President of Analytics to help address all requests from executive leadership as well as routine reporting needs. ❖ Designed automated scripts for Monthly Operating Reviews as well as Executive Summaries for all clients.❖ Responsible for all things related to the quarterly CFO Report for all clients. ❖ Monitor Gemini Ticketing System and complete all company-wide ad-hoc requests for business analysis ❖ Transfer existing working systems from SQL Server/Excel/Powerpoint to Power BI❖ Generate tools within Power BI framework to reduce repetitive requests from Operations. ❖ Responsible for full data-flow, reporting and cash yield for certain clients.

Mesa, Arizona, United States

Created, distributed and managed team performance tracking software with the rest of managementProvided visibility of team and individual metrics to agents which allowed for recognition and transparency Developed a program that allowed access to real-time floorwide production levelsIncreased production 110% (from CPH of 3.87 to 7.90-highest of all EPS sites) naturally by means of LeaderBoardManaged Top Tier Bilingual Agents - Worldwide knowledge of Spanish dialects and professional demeanor Worked with Operations Manager to develop customized tools/reports/data analysis in real-timeResponsible for the performance and development of a team of CSRs. Team consisted of 36 representatives, one assistant supervisor and two QA personnel. Ensured regular and thorough side-by-sides with each agent weekly to guarantee developmentDifferent coaching each week over a month to touch on all aspects of quality and performanceSet up team-level incentive plans to drive production and team morale Leverage high-performing agents by setting up peer:peer mentoring

Tempe, Arizona, United States

Promoted from Tier I agent to Tier III in one year through commitment, hard work and ingenuity.Solely responsible for entire teams analytics and reporting - primarily in SQL and Visual BasicHelp strategize and develop new functions of teamBuilt systems to test theory and implement suggestions after proving the concept to managementMaintain reliable means of communication with other departments in order to follow up on customer requests.

Tempe, Az

Maintain quality and structure in a professional environment, while ensuring that all product in the manufacturing facility is moving according to schedule. Organizing meetings with department managers to assess production needs. Responsible for keeping a regular communication stream between the facility and high level clients. Personally meet with all clients and vendors for custom/high-detailed projects. Analyze data from different sources (machine, production, financial) and generate reports isolating areas that need improvement. Perform routine audits of manufacturing facility, and directly write up and implement any corrective actions.

Tempe, Az

Managing/Scheduling work load for SMT Dept. Assign priorities and adaptively engage pop-up/short term projects into scheduled load. Identify and lead team through challenges. Review/train individual employees on project-specific procedures. Maintain regular communication with high-level clients and supervisors. Continuous process engineering.

Tempe, Az

Obtain raw design data from end customer in order to ensure streamlined production using unique software applications. Deal heavily with Printed Circuit Board features and layers in a digital environment(ASCII), manipulate data extensively in Microsoft Excel, manage a virtual factory - which depicts actual production with intent of maximizing efficiency, generating various programs for different types of production machinery(Labor:pick-n-place , Inspect: automated optical inspection , Test: in-circuit test) as well as unique visual aids for individual employees, familiarize with all aspects of electrical component datasheet.

Tempe, Az

Achieved mastery on different manufacturing equipment by self-taught means. Trained multiple new operators at each machine. Operated and maintained Fluid Dispense Systems, In-Circuit Testers, Pick & Place machines. Personally developed exercises to test knowledge of operating systems. Used concepts of mathematics and physics to predict machine limitations and capabilities. Fluid Dispense Systems were located in a Class 10,000 Certified Cleanroom, therefore proficient in cleanroom protocol. Created metrics reports on productivity and efficiency through data collection and analysis.

Tempe, Az

Obtain materials from manager and build product according to customer supplied documentation. Solder electrical components onto PCB. Interpret drawings and assembly notes. Exercise regular caution and ESD control as always around high dollar/static sensitive product. Filling out internal documentation including process travelers (routers).

Bachelor'S Degree, Physics, 3.80

Activities and Societies: Barrett Honor's College

Bachelor'S Degree, Data Science, 3.80

Activities and Societies: Barrett Honor's College

Bachelor Of Applied Science (Basc), Physics - Asu Transfer Program, 3.87/4.00

Activities and Societies: Phi Theta KappaCompleted highest level of math, physics, chemistry and required humanities for BS at MCC..