- Process mapping and redesign to optimize operations and increase efficiency.- Conducting studies through customer surveys and proof of concepts (POCs) for technologies.- Analysis and restructuring of software and technology infrastructures to ensure scalability and performance.- Reviewing access permissions to enhance data and system security.- Restructuring and data modeling to facilitate more effective information management.- Developing management BI reports to provide strategic insights to decision-makers.- Benchmarking and software selection to identify the best market solutions.- Facilitating workshops to redesign and enhance products and services, aligning them with market needs and business strategies.

- Business Intelligence (BI) Consulting and Strategic Data Management

- Consultancy and negotiation of customized service sales to VIP clients and events, developing business relationships and ensuring customer satisfaction.- Projects and maintenance of network infrastructure, leading initiatives to enhance efficiency and security of the corporate network.- Implementation of projects, coordinating the execution of new technological solutions to meet company needs.- Software training and support, providing guidance and assistance to users in effectively using applications and software tools.- Purchase and inventory of general IT items, managing inventory and coordinating the acquisition of equipment and supplies.- Training and mentoring of junior team members, offering guidance and mentorship for professional growth.- Control and management of system and network access, ensuring data security and integrity through access permissions administration.- Equipment control and management, conducting inventory, preventive maintenance, and ensuring proper functioning of IT devices.- Management reports and dashboards, providing analyses and relevant information to support company strategic decisions.- Support in Windows Server 2008/2012 and Windows 7/8/10 operating systems, performing configuration, maintenance, and issue resolution.- Documentation and backup, ensuring accurate documentation of procedures and performing regular backup routines to protect data.- Remote support and assistance, providing technical support to users through remote access tools.- ERP support, collaborating in assisting users with the enterprise management system and resolving related issues.

- VIP client and event consulting, providing personalized technical support to ensure customer satisfaction.- Assistance in network infrastructure projects and maintenance, collaborating on configuration, implementation, and troubleshooting related to network connectivity and security.- Project implementation, actively participating in the execution and deployment of new technological solutions.- Software training and support, offering guidance and assistance to users in effectively using applications and software tools.- Assistance in purchasing and inventory of general IT items, contributing to inventory management and procurement of equipment and supplies.- Support in Windows Server 2008/2012 and Windows 7/8/10 operating systems, aiding in configuration, maintenance, and issue resolution.- Control and management of system and network access, ensuring data security and integrity through access permissions administration.- Equipment control and management, conducting inventory, preventive maintenance, and ensuring the proper functioning of IT devices.- Documentation and backup, ensuring accurate documentation of procedures and performing regular backup routines to protect data.- Remote support and assistance, providing technical support to users through remote access tools.- ERP support for TOTVS and Oracle, assisting users in utilizing the enterprise management system and resolving related issues.

- Provide support in networks, assisting with configuration, maintenance, and troubleshooting related to connectivity and network infrastructure.- Offer support and maintenance in IP telephony, including device configuration, troubleshooting connection issues, and assisting users in utilizing communication resources.- Assist in maintenance and support of computers, conducting diagnostics, software installation, operating system updates, and hardware issue resolution.- Provide technical support in Windows operating systems 7, 8, and 10, aiding users in issue resolution, device configuration, and application installation.- Collaborate in supporting the ERP (Enterprise Resource Planning) system, assisting users in system utilization, issue resolution, and conducting functionality tests.