Thaís Fernandes Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

São Paulo, Brasil

- Process mapping and redesign to optimize operations and increase efficiency.- Conducting studies through customer surveys and proof of concepts (POCs) for technologies.- Analysis and restructuring of software and technology infrastructures to ensure scalability and performance.- Reviewing access permissions to enhance data and system security.- Restructuring and data modeling to facilitate more effective information management.- Developing management BI reports to provide strategic insights to decision-makers.- Benchmarking and software selection to identify the best market solutions.- Facilitating workshops to redesign and enhance products and services, aligning them with market needs and business strategies.

São Paulo, Brasil

Santos, São Paulo, Brasil

- Business Intelligence (BI) Consulting and Strategic Data Management

Guarujá, São Paulo, Brasil

- Consultancy and negotiation of customized service sales to VIP clients and events, developing business relationships and ensuring customer satisfaction.- Projects and maintenance of network infrastructure, leading initiatives to enhance efficiency and security of the corporate network.- Implementation of projects, coordinating the execution of new technological solutions to meet company needs.- Software training and support, providing guidance and assistance to users in effectively using applications and software tools.- Purchase and inventory of general IT items, managing inventory and coordinating the acquisition of equipment and supplies.- Training and mentoring of junior team members, offering guidance and mentorship for professional growth.- Control and management of system and network access, ensuring data security and integrity through access permissions administration.- Equipment control and management, conducting inventory, preventive maintenance, and ensuring proper functioning of IT devices.- Management reports and dashboards, providing analyses and relevant information to support company strategic decisions.- Support in Windows Server 2008/2012 and Windows 7/8/10 operating systems, performing configuration, maintenance, and issue resolution.- Documentation and backup, ensuring accurate documentation of procedures and performing regular backup routines to protect data.- Remote support and assistance, providing technical support to users through remote access tools.- ERP support, collaborating in assisting users with the enterprise management system and resolving related issues.

Guarujá

- VIP client and event consulting, providing personalized technical support to ensure customer satisfaction.- Assistance in network infrastructure projects and maintenance, collaborating on configuration, implementation, and troubleshooting related to network connectivity and security.- Project implementation, actively participating in the execution and deployment of new technological solutions.- Software training and support, offering guidance and assistance to users in effectively using applications and software tools.- Assistance in purchasing and inventory of general IT items, contributing to inventory management and procurement of equipment and supplies.- Support in Windows Server 2008/2012 and Windows 7/8/10 operating systems, aiding in configuration, maintenance, and issue resolution.- Control and management of system and network access, ensuring data security and integrity through access permissions administration.- Equipment control and management, conducting inventory, preventive maintenance, and ensuring the proper functioning of IT devices.- Documentation and backup, ensuring accurate documentation of procedures and performing regular backup routines to protect data.- Remote support and assistance, providing technical support to users through remote access tools.- ERP support for TOTVS and Oracle, assisting users in utilizing the enterprise management system and resolving related issues.

Guarujá

- Provide support in networks, assisting with configuration, maintenance, and troubleshooting related to connectivity and network infrastructure.- Offer support and maintenance in IP telephony, including device configuration, troubleshooting connection issues, and assisting users in utilizing communication resources.- Assist in maintenance and support of computers, conducting diagnostics, software installation, operating system updates, and hardware issue resolution.- Provide technical support in Windows operating systems 7, 8, and 10, aiding users in issue resolution, device configuration, and application installation.- Collaborate in supporting the ERP (Enterprise Resource Planning) system, assisting users in system utilization, issue resolution, and conducting functionality tests.

Master Of Business Administration - Mba, Business Intelligence

Data Warehouse and Data Marts Architecture Big Data Projects and Fundamentals Business Process Management (BPM) Data Mining Business.

Bachelor'S Degree, Information Systems

Programming Languages Computer Architecture and Networks Database (SQL Server) Project Management Structured and Object-Oriented.