Steve Albert, Ms-Hrd, Shrm-Scp Email & Phone Number

Wilkes-Barre, Pennsylvania, United States

Scranton, Pennsylvania, United States

Senior Human Resources leader for a Northeastern Pennsylvania not for profit agency.

Scranton, Pennsylvania Area

Supporting the strategic priority for learning and leadership development at a leading chimney and venting supply manufacturer/distributor based in Scranton, Pennsylvania.Created and executed a quality review program for the Customer Partnership team, proving regular qualitative feedback to customer-facing employees.

Jessup, Pennsylvania

Collaborated with global business leaders to drive business results through learning solutions, performance consulting and coaching.Led the development of a roadmap for associate learning centering around fostering personal responsibility for goal creation and career development.Created a personal development series that focused on the role that leaders play in creating a climate where their direct reports are engaged and readily offer discretionary effort in support of organizational goals.Improved the process by which newly on-boarded contractors receive and complete required compliance training.

Scranton, Pennsylvania Area

Developed a virtual learning strategy that recognized and incorporated key demographic changes in the workforce.Co-created a new employee acclimation process to emphasize accountability for the new hire, the hiring manager, and Human Resources through the creation and use of a common onboarding plan. Executed a strategic, multi-year leadership development plan for an emerging market service and operations team that emphasized shared learning through collaborative discovery.

Scranton, Pennsylvania Area

Led a team of instructional designers and facilitators that created learning content in support of the Prudential Financial Retirement division, including applications such as salesforce.com.

Scranton, Pennsylvania Area

Created and led a team of 17 employees responsible for all of the operations and customer service support provided to a very large defined contribution retirement plan, which included direct participant and client interactions, operations process design, and business metrics. Developed and executed a plan to consolidate from 3 to 1 the number of sites servicing a multi-billion dollar retirement plan. The consolidation plan was completed on-time with no negative impact on the service provided to plan participants.Established enhanced procedures for handling customer inquiries, including the creation of a triage function for executive complaints.

Scranton, Pennsylvania Area

Developed and executed strategies to enhance the customer experience of small to large defined contribution plan customers.Created and executed capacity plans to deliver against service guarantees.Responsible for the management of multiple large-scale projects spanning several business disciplines.

Master Of Science (Ms), Human Resources Development, 3.90/4.00

Bba, Business Administration

Activities and Societies: President, Chi Rho

Associate, Engineering