Saurabh Garg Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

 Manage client relations to ensure satisfaction and promote business continuity. Identify and pursue cross-selling and up-selling opportunities for client account growth. Developed a Google Dialogflow conversational AI demo, pitching successfully for three paid pilots in the financial inclusion sector.

 Deputy General Manager – Offline Payments Business Operations (Oct 2021-Sep 2022) Program Management of Paytm's Merchant Cash Advance (Loan), overseeing engagement for expanding the lendable base and managing lead submissions and disbursals in collaboration with business, risk, and product teams. Established a Pan-India service network of 1200+ field service executives for supporting and servicing Paytm's offline business merchants, including QR, sound-box, and EDC (card swipe) machines. Asst. General Manager – EDC Operations (Oct – 2020 – Sept 2021) Led a 200+ team in day-to-day CX operations for Paytm's EDC (card swipe machine) business. Defined business processes, incorporating product feedback through collaboration with various stakeholders such as tech, product, sales, onboarding, inventory, and finance to ensure an optimal merchant experience and drive business growth.

Bengaluru Area, India

 Lead a team of project managers overseeing the successful delivery of numerous international data science/machine learning projects. Established PMO and organizational systems at a growing startup, covering recruitment, resource utilization, learning & development, and project management across all verticals.

Bengaluru Area, India

 Led end-to-end planning and management of pan-India launch projects and cross-functional initiatives for Amazon operations in India, spanning first mile, middle mile, and last mile operations. Standardized and optimized project execution methodologies, achieving cost and schedule savings for the company.

Bengaluru Area, India

 Established performance management systems and progress monitoring processes at a new engineering center. Developed key performance indicators (KPIs) and dashboards, including OTIF, S-curve, SPI, CPI, to track and analyze performance across multiple engineering departments. Planning Manager for Lucknow Metro rolling stock project, tracked progress and coordinated between design, procurement, vendors, and manufacturing teams for on-time project delivery.

Bhopal/Hyderabad, India

 Capital Systems Manager (Jan 2014-Mar 2015): Led a $100 MM greenfield Oral Care project, implementing internal controls and developing processes. Created a management manual used as a reference in P&G sites globally. Project Manager (Apr 2012-Dec 2013): Oversaw a $20 MM brownfield distribution center project, ensuring ahead-of-schedule delivery within cost targets. Managed a team of 15+ and collaborated across functions. Project Control Manager (Apr 2011-Apr 2012): Managed a $70 MM greenfield Beauty Care project, responsible for schedule development, cost estimation, and tracking. Presented benchmarking reports for budget approval and integrated schedule and cash-flow for optimal execution.

Mumbai Area, India

 Lead Planning Engineer (Jul 2010-Apr 2011): Managed a $170 MM Oil & Gas EPC project, developed a planning package, and negotiated progress measurement methodology with the client. Prepared and released weekly and monthly progress reports to update senior management and the client. Planning Engineer (Jul 2008-Jul 2010): Contributed to a $456 MM Oil & Gas EPC consortium project by proposing an invoicing strategy, avoiding blockage of substantial funds. Received ICONS award for this. Negotiated cost impact claims, realizing approximately $7 MM. Received another ICONS award for this contribution.

Bachelor Of Technology (Btech), Mechanical Engineering

 Designed a passive infrared sensor using pyroelectric material and manually fabricated pyroelectric pallets as a key component of my.

Ipma - Level D, Project Management