- Directed and managed the operations of 21 healthcare centres across the capital of Chile; ~2,200 patients served per day; administered a yearly budget of US$ 135+ mn- Led a multidisciplinary team of 500+ professionals (e.g. engineers, physicians, and nurses) by coaching and empowering 20 direct reports- Improved centres’ productivity by 13%, reduced waiting times by 8%, and enhanced patient satisfaction by up to 70% in some centres

- Led a commercial area focused on managing a B2B portfolio of 15,000+ firms, reducing work-related accidents within the portfolio, and attracting new clients- Increased sales by 87%, improved portfolio coverage by 77%, reduced company’s accidents by 20%, and improved customer experience by 7%

- Headed a team of 11 people focused on developing products, models, and services that sought a reduction in work-related accidents in Chile; decreased fatality rate by 4%- Worked with Government and cross-functional teams by formulating new normative proposals and by modelling future impacts of changes in legislation- New initiatives decreased the accident rate and fatality rate by 13% and 8%, respectively

- Created and directed a new area of Operational Planning composed of 20 professionals tasked to design effective models- Formulated and implemented a Transportation Model capable of transporting 4,000+ passengers per day- Reduced waiting times by 40%, improved punctuality by 21%, and increased customer's satisfaction by 11%

- Headed a team of 4 analysts in charge of creating ESACHS’s budget (2,000+ collaborators, 250+ operations points, and 68 million USD of net income)- Developed and supervised Key Performance Indicators (KPI) of 7 strategic business units by using a proprietary Balanced Scorecard- Guided strategic planning process, along with its subsequent follow-up

- Conducted studies to advise the CEO's decision-making; ~4 analyses per month- Forecasted short and long-term company’s financial results- Constructed a new business unit, generating a net income of 5 million USD per year, a 15% margin (aligned with evaluation), and hiring 300+ workers