Shannon Gattens Email & Phone Number

Shannon brings over 20 years of higher education experience working in both operations (digital and content) and account management. In previous positions, she was the Director of Accounts at Aptara, Director of Digital Development for O’Donnell Learn, Pearson Higher Education, and McGraw-Hill Higher Education. Shannon focuses on developing, managing, and sustaining relationships with key internal and external stakeholders across editorial, technology, project management, and operations to ensure client satisfaction, resolve project challenges as they arise, and develop best practices to allow for scalability and maintain quality deliverables. She also oversees our team of Higher Education Nursing Specialists and Content Development Managers.Specializing in business development, strategy, process standardization, project management, content development, governance, first-line management, usability, accessibility and DEI.

Listed skills include Publishing, Content Development, Content Management, Online Publishing, and 29 others.