 Providing user and administrative support for IT systems, applications and Infrastructure Providing technical guidance to users and management for IT related issues and queries Performing maintenance and troubleshooting of all relevant hardware, software and systems Assist Manager/Supervisor in development of desktop support and local server systems strategy Perform maintenance and troubleshooting of all relevant hardware and software.  Implementation and support of network operating systems and services. Configuration, installation and deployment of all PC’s and PC related peripherals. Configuration, installation, deployment and support of desktop management suite. Supporting local manufacturing systems. Developing and maintain appropriate desktop and server related procedures and ensure theseprocedures are enforced. Developing and maintaining appropriate disaster recovery procedures. Developing a working knowledge of department specific applications. Keeping abreast of technical aspects of PC-LAN computing environment. Providing project management for implementations and roll-outs. Providing Manager/Supervisor with equipment projections and assist with purchasing. Performing daily backup procedures as defined by technical leads. Identifying opportunities and recommend solutions for improving service, efficiency andeffectiveness. Performing system analysis and utilisation reports as required.

Working for Capgemini contracted to AirBus to their Design and Engineering Software support team based on the AirBus Hilsea site Working within a large mid-sized team across a few different sites with mainly remote and server support Supporting local and remote working on a range of different Engineering based software from install, setup and package support Support of server-side services Working with the Windows 10 team with testing and support of the software on the new Windows 10 systems License and assignment support Project work around the supported software and upgrades CAD machine upgrade and other bespoke client upgrades Process document review and update tasks Setup of process/document system with third party security. Configured and tested new hardware and software. Conducted customer service recoveries using technical knowledge and business skills. Maintained detailed records of customer interactions and transactions with accurate documentation. Supported customers and colleagues with catered technical advice. Identified and solved technical issues with variety of diagnostic tools. Analysed customer data to identify trends. Created and maintained technical documentation. Prepared evaluations of software and hardware and recommended improvements and upgrades.Technical Project CoordinatorThe last year has been spent being the main technical and project support/coordinator for an engineering license server migration from a 2008 to 2016 Windows VM server cluster.This involved the documentation, planning, setup and migration of a 7 server cluster of 55 services to a new VM/Physical multi-site based setup with a wide range of licensetypes.

A role working within a mid-sized Desktop Support Team closely working with the Service Desk in the Council's IT Support Centre within the Civic Offices Supporting local and remote site works across the Portsmouth area on the PCC network Supporting bespoke network setups within Hospitals and Libraries with external connections to national systems BAU hardware/soȅware support, repair and configuration On Windows 7, 8.1 and 10 Coordination of office moves and hardware upgrades Training of Service Desk staff within knowledge gaps with on the spot training and the creation of knowledge base articles and guides.. Triage of incoming tickets/emails with administration of information with them to help with a faster resolution within our team and other teams Creation of basic App-V packages using VM (v3.4/6 and V5.0) with ongoing support and update/upgrades using basic PowerShell scripts Administration of SCCM (Console and client) packages and task sequences Managing printing servic

Working as an internal IT Desktop Engineer supporting multiple sites with remote and on-site support, on and off network Desktop Engineer - Main duties involving the maintenance and upgrades of hardware and software Taking on small longer running issue of a more unique nature Triage of incoming tickets/emails with administration of information with them to help with a faster resolution within our team Support of telecoms on multiple sites including VTC and Skype meeting setups Printer maintenance SCCM Client and Console deployment management Project Coordinator - 12 months deployment project of Windows 10 to the UK user base (1000+ users/1200+ machines) as the Project Coordinator/Resourcing Lead Stock level management and prediction of stock need Resources for testing (Internal IT and UAT w Resource need at multiple locations over a set time period Planning the order and time scales for each site based on amount of users and machines being deployed as well as logistics for hardware delivery and disposal pick up Problem Management of issues (Both back end and user facing) User and internal guide creations for new features and function of Windows 10 Reporting for Management Team (progress and predictions).

Working on an external customer facing IT and Telecoms Service Desk running a team of 7 engineers ranging from 1st line to 3rd line Managing the day to day running of the Service Desk Problem management of long running issues with customer's services First point of escalation/contact from the Account Management Team The resourcing of project work Working with third party supplies and our customers as an intermediary and point of contact in regards to services and projects Service Desk staff training and development Starting the setup of a basic ITIL environment within the IT Structure eg information, call handling processes, escalations and complaints (customer and staff) Acting as liaison between external IT and the rest of the business as a whole within a mainly sales driven environment

A long with the below working on the Service Desk Team, as a senior, my role includes managing a small 24 hour shift team The creation of First Line fixes and documentation to guide users and internal IT through them Training of new staff to the Service Desk as well as ongoing training for current staffwith documentation, guides and workshops run by myself as well as other ShiftTeam Leaders Working on more in-depth/long running issues Dealing with Service Desk complaint issues