Susan Faulk Email & Phone Number

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma Area

Interviewed, hired, trained, and supervised teams of remote teachers and advisors, ensuring high levels of instruction, customer support, and student success. Developed and implemented policies, procedures, and process improvement initiatives. Led the department professional development program including the creation and delivery of teacher training plan. Analyzed student success data and teacher work products to ensure quality of service to clients and continuous improvement. Developed and implemented research-based Online Teacher Evaluation System, Plagiarism and Assessment Retake / Corrections Policy, and Success Rate Reporting, improving retention rates and student satisfaction.• Developed, implemented, and managed all professional development activities for the education department including a comprehensive training plan, training index, and video training library which streamlined PD efforts and ensured all teachers met continuous professional development requirements.• Led and developed continuous improvement initiatives such as kick-off training and refined skill tracking tool for teacher mentoring program increasing teacher retention and employee engagement work-life balance scores by 10%.• Communicated and collaborated effectively with client services specialists ensuring full implementation of program policies and procedures, and customer satisfaction.

Oklahoma, United States

Online Physical Education and Health TeacherInstructed, monitored, and supported online health students. Ensured department policies and processes were followed, analyzed data, and made improvements to health courses when needed. Multi-state certification: Texas, Oklahoma, WashingtonConducted live classes using Zoom meeting technology.Monitored student progress and graded assignments, creating and executing improvement plans or remediation when needed.Reported student activity and progress reports for students using communication and technology systems.

Acted as onsite and distance education department lead and liaison for all charter school clients, handling issues and questions from clients concerning instruction, grading, and curriculum. • Established new processes, strategies, and training for AAI education and charter school staff to work effectively in a blended model program.• Developed student remedial program framework and implementation plan utilizing online software and virtual and onsite teachers to drive student success and improved outcomes.• Developed and delivered ongoing training for charter school staff on learning management system and AAI teaching model.• Collaborated on AdvancED Accreditation efforts, resulting in renewal.

Oklahoma City, Oklahoma Area

Responsible for planning, development, implementation, continuation, monitoring and improvement of the Early Childhood Development Program’s for Head Start/Early Head Start. Collaborated with Program Manager in developing program goals that were age appropriate, meeting individual childhood levels of development needs, overseeing curriculum development, monitoring child development outcomes, data analysis, federal reporting and evaluating the classroom environment. Provided active supervision to the teaching staff by providing direct support and resources.

Oklahoma City, Oklahoma Area

Designed and managed an award winning, enhanced services program for college students with learning disabilities and accompanying disorders. Responsible for budget, employee training and educational service delivery.