- Drafting, serving and filing legal documents. - Office operations & bookkeeping.- Accounts payable & receivable.- ADP payroll processing & administration.- PCLaw accounting software.

- Solutions oriented program design, implementation and management. - Customer success specialist; maintain an annual client retention rate of > 90%.- Business Development. Designed custom Excel workbooks for financial planning and analysis, and to streamline the client management processes.

- Department lead, driving 2-3million dollars per year in annual revenue. - Managed 42+ associates and over 400 clients. Responsible for business development including lead generation, new sales, and client relationship management.- Increased new sales by 10% in the first 3 months. Achieved monthly KPI's.- Talent Management including selection, onboarding, continuing education and development, performance monitoring, and employee engagement and retention.

- Discover individual health and fitness needs. Strategic design of client deliverables includingtracking and analysis of key performance metrics. - Exceeded monthly performance objectives. Routinely in top 20% of Trainers. - Mentor new hires, and lead continuing education courses and skills training

- Completed a 6 month, Manager In Training (MIT) program.- Encourage collaborative relationships across departments, foster inclusivity and teamwork.- Support Personal Trainers with new business development and skills training.

- Streamlined business operations. Designed workflows and SOP's to reduce food and labor costsand improve employee productivity and efficiency.- Increased profits within the first quarter with continued growth moving forward.- Responsible for organizing and managing vendor relations, operations, food health & safety regulation, and various administrative tasks.

- Act as a client liaison between members and other departments. Ensure streamlined communication and member experience. - Provide administrative support for the management team and other departments as needed. - Team management including, scheduling and calendar management, performance reviews, and onboarding and training.