Technical Solutions Engineer
Current- Managing 5+ organizations through weekly phone and email communication to resolve issues and exceeding expectations for response rate- Certified in Epic's Laboratory Information System product which I use to implement, configure, and troubleshoot healthcare workflows and laboratory processes- Researching opportunities for automation to reduce manual hours and decrease expenditure, diagnosing bugs caused by code changes via debugging- Taking charge of identifying owners for projects or issues, doing root cause analyses, and escalating issues to developers as necessary- Regularly meeting with stakeholders to clearly visualize goals and utilize metrics for goal completion- Collaborating with task force leads to develop benchmarks for best practices for all organizations